Delay in DocuSign CreateEnvelope API call

Question

Hi, I’m using the DocuSign .NET SDK CreateEnvelope API to send envelopes with multiple documents, recipients, and tabs.am noticing a delay between making the API call and receiving the EnvelopeSummary response, and I would like to understand if this is expected behavior.What is the typical/expected response time for envelope creation?	Are there recommended best practices to improve performance and reduce API response time?

Sai.Dandamudi · Answer

Hello Team,You are correct that there can be a noticeable delay between calling the Docusign eSignature CreateEnvelope API (via the .NET SDK) and receiving the EnvelopeSummary. Whether what you’re seeing is “normal” depends mostly on envelope complexity and document processing. Docusign doesn’t provide a formal SLA on API response time, but we do publish guidance and internal benchmarks:Most CreateEnvelope calls complete in ~10 seconds or less under normal load.For complex envelopes (large or many documents, lots of tabs, anchors, PDF repair/conversion, etc.) it’s common to see 30–60 seconds or more.To measure where the time is spent please use the X-DocuSign-TimeTrack headerto your request.I highly recommend to reviewhttps://www.docusign.com/blog/developers/the-trenches-managing-long-running-createenvelope-callsIf you still have Questions, then please log a case with DS Support with your account Id & envelope details to investigate further in details.BestRegardssai

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