Remove recipient limit (RECIPIENT_LIMIT_EXCEEDED) on demo developer account

Question

Hi team,I'm building a JWT Grant integration on my demo/developer account and I'm hittingRECIPIENT_LIMIT_EXCEEDED as soon as I create an envelope with more than 1–2 recipients.My real flow needs 3 recipients per envelope (signer → approver → carbon-copy), and itfails at the create-envelope call.Account details:- Account name: **Information removed**- Account ID: **Information removed**- Plan: DEVCENTER_DEMO_RESTRICTED_JUNE2025- Environment: Demo (account-d.docusign.com / demo.docusign.net)- Auth: JWT Grant (Authorization Code consent already granted)Evidence it's the plan's cumulative recipient cap and not my payload:- Single-recipient envelopes send successfully.- A 3-recipient envelope returns HTTP 400 RECIPIENT_LIMIT_EXCEEDED.- billingPeriodEnvelopesSent: 0, billingPeriodEnvelopesAllowed: unlimited,  envelopeSendingBlocked: false, suspensionStatus: (none).Could you please remove or raise the recipient limitation on this demo account so I cantest multi-recipient signing flows? Happy to provide any additional detail.Thanks!

Mahmoud.Essam · Answer

Hello ​@Nicholas,Thanks for all the detail you shared — that’s very helpful.The RECIPIENT_LIMIT_EXCEEDED error is coming from security protections that enforce a cumulative recipient limit on newer demo accounts, rather than from anything wrong with your CreateEnvelope request. These limits are applied automatically on some demo and digital plans to protect customers from abuse.Because this is an account-level setting, we’ll need to review your specific account in our Support system. Please open a case from the Help menu in your Docusign account or via the Docusign Support Center, and include:• Your demo Account ID• The exact error (RECIPIENT_LIMIT_EXCEEDED)• A sample CreateEnvelope request showing your 3-recipient flowOnce your case is created, our Support team can review the limits on your demo account and advise on next steps or alternatives for testing your multi-recipient flow.

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