How to increase recipient limit on a developer account to solve the "RECIPIENT_LIMIT_EXCEEDED" problem?

Question

Overview of my problemI created a standard developer account (on the default "DEVCENTER_DEMO_RESTRICTED_JUNE2025" plan) and I am getting a "RECIPIENT_LIMIT_EXCEEDED" error whenever I try to create an envelope with 2 recipients via the eSignature REST API. I am trying to have two people sign the document - the first signer is me, the second signer is the client which receives an email to sign the document once I have signed the document. Is the restriction I am encountering built into the RESTRICTED plan? How can I increase the per-envelope recipient limit on a sandbox account or change the plan for free, for development testing? I need at least 2 recipients per envelope for a two-signer flow (embedded signer + email signer).Error response{ "errorCode": "RECIPIENT_LIMIT_EXCEEDED", "message": "You have reached the maximum number of recipients permitted for a single transaction in your account." }Querying GET /v2.1/accounts/{id}/settings returns no maximumRecipientsAllowed field. The /billing_plan endpoint confirms the plan is DEVCENTER_DEMO_RESTRICTED_JUNE2025.Trying to fix the problemI have checked Admin → Sending Settings and Signing Settings - there is no visible "maximum recipients per envelope" field to change. I've also voided and deleted all existing envelopes, but the error persists after this.I have also tried to find where to try increase these limits myself however I cannot find a method to doing this yet. The chatbot tells me "Live agent support is only available for paid customers”, so I hope somebody here can help solve the problem. I can provide any account information if required.

Iandro.Simoes · Answer

Hi ​@RiskWhat you’re seeing is tied to the demo plan, not anything you can change in Admin. These limits are plan-controlled and are not visible or editable in Admin → Sending/Signing Settings. So the behavior you’re hitting is expected and cannot be changed from the UI. If you have a paid production plan, you can open a case via your Docusign channel, asking if it is possible to remove the restriction, and it lets you test multi-recipient flows properly. Each case is analyzed by the developer team, and there is no guarantee that your request will be approved.Best regards,

Overview of my problem

Error response

Trying to fix the problem

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