Hi,
Message: You have reached the maximum number of recipients permitted
for a single transaction in your account. Please ask your administrator
to increase your limit.
What we've tried:
1. Voided and deleted all envelopes on the account — error persists
2. Created a brand new developer account — same error occurs after ~20 envelopes
3. Verified only 4 unique recipient email addresses are used across all envelopes
4. Each envelope has exactly 2 signers, 0 CC — well within the documented 5-recipient per-envelope
limit
5. Billing & Usage page shows "Envelopes: Unlimited"
Account details:
- Environment: Demo (account-d.docusign.com)
- Account ID: *information removed due to PII*
- Integration Key: *information removed due to PII*
- HTTP User Agent: Apache-HttpClient/4.5.14 (Java/1.8.0_452) (server-side integration)
Questions:
1. What is the cumulative recipient limit for developer accounts, and what is the timeframe
(daily/monthly)?
2. Is there a way to reset this counter or increase the limit for testing purposes?
3. Is there a setting in the Admin console to view or adjust this limit? (We couldn't find one under
Signing and Sending.)
We run automated e-signature tests continuously and need to send ~50+ envelopes per day with 2
recipients each. Any guidance on how to increase this limit on a developer account would be greatly
appreciated.
Thank you!
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