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eSignature API

Find answers to your Docusign eSignature API questions.

  • 451 Topics
  • 983 Replies
451 Topics
R
Newcomer
RaghavNewcomer
asked in eSignature API
How can I send the English version of an email in French using DocuSign?

How can I send the English version of an email in French using DocuSign? Is there a parameter like Language=Fr in the EnvelopeDefinition class or the EnvelopesApi class?"

522
T
Docusign Employee
G
Newcomer
GSS SowmyaNewcomer
asked in eSignature API
Not recieving email notifications to the recipient when the email is voided

Thanks in advance, I am new to Docusign and integrating eSignature API to our application. ISSUE:1 As per the documentation, docusign send the notification to recipients when the envelope is voided as per below : https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=dgw1578456424624.html&_LANG=enus In my case i have only one user to sign and the status of envelope is “sent”. Issue 2: I am able to void the envelope, and able to see the status of envelope as “voided”, but recipient is not receiving notification. If the recipient clicks the link to sign(as he didn’t recieve notification) it is not showing the any reason or that the envelope is voided, and instead shown this error

462
J
Docusign Employee
P
Newcomer
PedroNewcomer
asked in eSignature API
Error obtaining token

Hi everyone, I'm having trouble obtaining the authentication token within a REST service I'm creating. Below is the error log. ago. 19, 2024 9:17:56 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet [default] in context with path [/teste-restfull] threw exception [Error processing webservice request] with root cause com.docusign.esign.client.ApiException: Error while requesting an access token: ResponseImpl{status=200} at com.docusign.esign.client.ApiClient.requestJWTUserToken(ApiClient.java:913) @Path("/hello") public class TestService { @Context private HttpServletRequest request; @GET @Produces(MediaType.TEXT_PLAIN) public String index() throws ApiException, IOException { File appConfig = Paths.getUri("app.config").toFile(); File privateKey = Paths.getUri("private.key").toFile(); FileInputStream fisAConfig = new FileInputStream(appConfig); FileInputStream fisPKey = new FileInputStream(privateKey); Properties prop = new Properties(); prop.l

1402
P
Newcomer
V
New Voice
VasNew Voice
asked in eSignature API
Question about: Production Account - Go Live Procedure - External Apps

Hi Is it possible to create a production account, develop an application within it, and then use that application to connect with other orgs? Can I purchase some developer plan and deploy apps without go-live procedure? Is the procedure mandatory? Is it necessary everytime? What if I need to have many external apps? Do I have to follow the procedure for each of them? Which plan should I choose to work with many external apps? @Docusign Community

541
J
Docusign Employee
D
Newcomer
daniyar.akimovNewcomer
asked in eSignature API
Help with choosing the right subscription plan for document signing via email

Hello, I am currently using DocuSign for document signing through emails. I have integrated the DocuSign.eSign.dll into my ASP.NET Web API application, and I am sending documents for signature via emails. Once the documents are signed, I plan to download them. However, I am unsure which subscription plan is best suited for my needs. Could you please guide me on which plan I should choose based on the following requirements: Sending documents for signature via email. Downloading the signed documents once they are ready. Thank you in advance for your assistance

271
Michael.Rave
Docusign Employee
E
Newcomer
EvianZNewcomer
asked in eSignature API
I can't get form data using documents/combined API for draft envelope

I used /envelopes/'+envId+'/documents/combined to get the base64 pdf. This only works for complete envelope. when I export from a draft envelope. I couldn’t see the form data in the pdf. what could be the reason? I think it used to work for me. I have the “Allow sender download form data” setting turned on already

281
R
Docusign Employee
J
Newcomer
JaydenObNewcomer
asked in eSignature API
WildCard Values in the connect callback url

How can i specify wildcard or varibles in the connect callback url. Theres information I want thats in that route, specified when I create the envelope in the api call to know what tenant to connect to and i dont want to have to create a connect setting for all our tenants. Thanks, Jayden (Image of what i want to achieve)

691
Michael.Rave
Docusign Employee
S
Newcomer
shlomotion123Newcomer
asked in eSignature API
Try to use a bulk template and CSV in java

Hi. I’m trying to use a bulk template with a CSV in java. Is it possible to provide a working example? Thank you.

141
M
Docusign Employee
E
Newcomer
EvolNewcomer
asked in eSignature API
Error GuidedFormsHtmlAllowed when using an docusign api in production account

Good Afternoon, I have the following error when using an api docusign that create an HTML document in my production account: {"errorCode":"PLAN_ITEM_NOT_ENABLED","message":"A requested plan item is not enabled for this account. Plan item: GuidedFormsHtmlAllowed"}I’ve been looking for some information, and it seems that i have to activate o maybe docusign support must activate a feature in my production account.Please let me know what steps should i follow to solve this error

491
T
Docusign Employee
M
Newcomer
MarceloArklokNewcomer
asked in eSignature API
One witnesses with two documents - Witnesses is duplicatin

Hi, I´m creatin a envelope with 2 documents using the PHP SDK. Each document requires the signature of a signatory and a witness (the same signatory and the same witness for both documents).When I send it, the signatory receives it correctly, but a window appears asking him to fill in the witness twice (as if there were two witnesses), and therefore he cannot send it to just one person to be a witness. I am using the code below. If anyone can help me, I would be grateful. //Signer$sign_here_tab = new SignHere([ 'anchor_string' => "**sign_".$signer->id."**", 'anchor_units' => "pixels", 'anchor_x_offset' => "0", 'anchor_y_offset' => "0" ]); $sign_here_tabs = [$sign_here_tab]; $tabs = new Tabs([ 'sign_here_tabs' => $sign_here_tabs ]); $sig = new Signer([ 'email' => $signer->email, 'name' => $signer->name, 'recipient_id' => $r_id, 'tabs' => $tabs, 'email_notification' => new RecipientEmailNotification([ 'email_subject' => 'Assinatura de novo contrato Arklok', 'email_body' => 'Olá '.$signer

171
E
Docusign Employee
T
Newcomer
tahirrazaNewcomer
asked in eSignature API
Is there a way to place two date tabs?

Hello fellow community members, I am trying to have two dates to be filled by the customer in the document during the signing session. One of the date is required and the other is optional. Both of them use different anchor tags i.e., <Cust1_DAT> and <Cust1_DAT_REQ>. The problem I am having is the date fields override each other. Below is the setup When I change in the top required one it changes the other and vice versa. I am using below C# code to create these tabs. signer.Tabs.DateTabs.Add(new Date { AnchorString = $"<Cust1_DAT>", Required = "false" });signer.Tabs.DateTabs.Add(new Date { AnchorString = $"<Cust1_DAT_REQ>", Required = "true" }); I will appreciate any help in this regard. Thanks.

611
K
Docusign Employee
S
Newcomer
SenNewcomer
asked in eSignature API
AUTHORIZATION_INVALID_TOKEN while reading envelopes

Hi, I am trying to read all completed envelopes from docusign portal. However, I am gettting error messaage like “Error calling ListStatusChanges: {"errorCode":"AUTHORIZATION_INVALID_TOKEN","message":"The access token provided is expired, revoked or malformed."}' I used base url for getting token - “account-d.docusign.com” I used based URL for reading envelopes https://demo.docusign.net/restapi/ But still i am getting same error. What could be the reason. any suggestions?

1501
E
Docusign Employee
T
Newcomer
tnagulagamaNewcomer
asked in eSignature API
Any API to extract completed or signed docs from DocuSign?

Hello, We want to build an integration that extracts the completed or signed docs from DocuSign on a daily basis and load it to Workday system. Is there any API in DocuSign that provides functionality to pull the file? Thanks, Tarun

451
Michael.Rave
Docusign Employee
A
Newcomer
auserNewcomer
asked in eSignature API
Tag a document without any recipients

Hello, is there a way to tag a document in sender view without any recipients? I’ve created an envelope without any recipients, but I am unable to drag/drop the tabs on to the document (in the sender view) as the related options seem to be disabled. The goal is to enable a user to create (and save) a tagged document (envelope), that then can be signed by anyone later.

150
A
Newcomer
A
Newcomer
auserNewcomer
asked in eSignature API
Generate Self-Signing url

I have an app where I don't have control over the documents. I need the user be able to add tags and sign documents similar to how it can be done on the DocuSign website. I cannot use auto place tagging as the user might want additional tags. So, checking here to see if it is possible to generate self-signing url via API that allows the signer to add tags as below?

1203
R
Docusign Employee
M
Newcomer
mohithitsuccessNewcomer
asked in eSignature API
Document Id in REST API Docusign

Hi Team, I have a problem with documentId, if I use any integer it works, if I use something different, with letters or a GUID, it gives bad request. Actually in my case I need to supply documentID, documentIDGUID from client and I need same to be echoed to me. Document Id gets echoed but only if its a positive integer. I am using webhooks and configured envelope complete event but documentIdGUID differs from what is sent in request. I am using composite template. Please assist where in which field I can send some guid which can be sent back to me through event notification if not document ID REQUEST "status": "sent", "compositeTemplates": [ { "document": { " documentId": "1", "documentIdGuid": "68A78AB1-45A5-CC02-8E2D-8EF0F9700000", RESPONSE "documentId": "1", "documentIdGuid": "335a9c65-0122-40f9-95f7-05a81207ca96",

1451
E
Docusign Employee
A
Newcomer
atorralboNewcomer
asked in eSignature API
Bulk sign

I am using embedded signing with my API and every day I send documents to sign to many recipients. All the documents I send need to be signed again by our company but it is not viable to do it one by one so I would like to know if there is any way to sign several documents easily. The way it would be done it is that we put our company the last in the recipients order to sign of each document, and then, instead of signing all one by one, sign all at once (of the ones alredy signed by the previous recipients to sign). Thank you.

801
K
Docusign Employee
K
New Voice
kensevNew Voice
asked in eSignature API
Python Docusign Automation: Composite template not working

I am trying to apply a template to my envelope using composite templates. However, the document sent seems to not have any fields in it. Envelope: d6f594c9-1626-46a8-b744-bea47c8e72ab Can someone please check why the template is not correctly applied? I tried doing it manually and it was successful. Envelope: 8063789b-ac37-4df7-a611-2d51f545d2e5

425
K
New Voice
S
Newcomer
SelvalakshmiNewcomer
asked in eSignature API
Can DocuSign APIs Send Documents Offline?

I'm currently exploring the capabilities of DocuSign for a project, and I was wondering if it's possible to use DocuSign APIs to send documents in an offline mode without an active internet connection. If this is possible, could someone please explain how it can be achieved?

271
A
Docusign Employee
K
New Voice
kensevNew Voice
asked in eSignature API
Python API with Template

I’m trying to send an envelope via api with template in it. This is how it looks. As you can see, there’s the “Fields” in the left side which is not expected and I’m not sure why it’s showing. When I do this manually in Docusign, this is how it looks and what I’m expecting. It’s asking to fill in the fields and there are no “Fields” in the left side. Anyone knows what’s missing or the issue to my api? Thanks.

1002
Ivan.Dinkov
Docusign Employee
P
Newcomer
pa8KDNewcomer
asked in eSignature API
Trouble Setting Field Values in ServiceNow Spoke

Hey all, I am running into some issues with the ServiceNow Spoke. I have connected the DocuSign spoke and can pull templates. I am trying to fill a few fields on the Document via data collected in a Catalog Item.My current Flow is: Look Up Templates on Account Create Draft Envelope from Template Set Field Values Add Recipient to Envelope Send Envelope The issues that I am seeing are in step 3 where I try to set the field values. I keep getting an error that the Recipient ID is “Provided recipient ID is invalid or does not exist.” as well as “Provided field category does not exist.” I am confused how I keep erroring on these. I added a user and used the User ID as the Recipient ID, then tried an email - but still no success. How do I find the Recipient ID? Do I need to Create a new user each time? How do I find the “category” for the field? Thanks in advance!

1270
P
Newcomer
C
Newcomer
coltranepadawanNewcomer
asked in eSignature API
Auto Respond

Is there a way to have DocuSign send an email to a specific email address if a submission fails to be delivered using the DocuSign API?

331
Michael.Rave
Docusign Employee
M
New Voice
Mounika GangalaNew Voice
asked in eSignature API
API Integration with DocuSign Account

Hi, I’d like to check regarding our Salesforce API integration with one of our DocuSign accounts. Are we able to view the APIs that have been used within the DocuSign Portal, or is this information accessible from the API side? Thanks, Mounika

611
B
Docusign Employee
P
Newcomer
Pablo PultzNewcomer
asked in eSignature API
Docusign API in Power BI,

Hello community, good morning.In the case of coupling the Docusign API in Power BI, which APIs are eligible to check document status?Is there any free way to do this reading on an intelligence panel?

1673
T
Docusign Employee
P
Newcomer
PederziniNewcomer
asked in eSignature API
SMS and Whatsapp delivery for developer accounts

Hello everyoneWe use Docusign in our software to send requests through e-mail and I would like to test sending using SMS and WhatsApp as well so we can implement that in our production envirment. I’m using a developer account and our software connects to Docusing using the external applications only , like the imagge below Is there any way to use the SMS or Whatsapp delivery method using this kind of integration?Even in our production enviroment it’s not possible to check that boxes: Every time we try to send using the SMS or WhatsApp method, we get a 'This account lacks sufficient permissions. Account lacks permission to send Envelopes over SMS' error. What do we need to do to resolve this issue? If one of our clients has this permission, will we be able to send an envelope using their credentials via SMS or WhatsApp?

961
B
Docusign Employee

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