Not getting JWT access token

Forum|Forum|1 year ago
June 2, 2025
2 replies
92 views

i have implemented docusign apis in my nodejs application

after that i have followed review app steps

then when i try to switch to the production mode in it i am getting { error: 'invalid_grant', error_description: 'issuer_not_found' } error

i need help to resolve this error

eSignature API

Hengfeng Ge

Hero

Have you change the "aud" to "account.docusign.com"?

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

S

Sean.Boyle

Docusign Employee

Hi,

When you change from Demo to production you need to change the endpoints also, account-d.docusign.com becomes account.docusign.com. You need to use your credential from the production site and not you demo site.

You can read more about this in the following article about getting an access token in both production and demo:

https://developers.docusign.com/platform/auth/jwt-get-token/

Kind Regards

Sean

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.