Obtaining or error PARTNER_AUTHENTICATION_FAILED

Question

Hello everyone, my name is Nathan, I'm trying to deploy my integration with Docusign to production but I'm getting this error:

Error message:
The specified Integrator Key was not found or is disabled. Invalid account specified for user.

Error code:
PARTNER_AUTHENTICATION_FAILED

Note: I have already done Go Live, my app has already been approved and the environment variables have the correct production information.

I'm looking for help in support but without success!

Iandro.Simoes · Answer

Hi ​@nathanraposo,Thanks for reaching out to the Docusign Community. I responded to your question a couple of days ago, but I am answering here too. Feel free to let me know if there is anything else we can help with.The PARTNER_AUTHENTICATION_FAILED error usually indicates that you are calling the wrong base path in your request URL. For examplemaybe you are trying to make a call to your production account, but are using the demo environment’s base URL in your request URL. You can find your base URL on the production admin account Admin »Apps and Keys.We have an article that provides more detail on this error:https://www.docusign.com/blog/developers/dsdev-from-the-trenches-may-2020Best regards,IandroDocusign

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