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Hi,

I have a scenaio, which I found little weird when I was testing reassignments. Below is the scenario.
I have 3 signers A (signing order 1), B (signing Order 2) and C (signing Order 3).
Signer A has signed the envelope. Now envelope is corrected, Signer B is changed to Signer A. Signer A is the 2nd order signer now. Signer A reasigned it again back to Signer B. Signer B is now the 2nd order signer again. But I see Signer A is not added as a CC recipient after reassignment.

 

Question 1. Why Signer A is not in the CC recipient?

Question 2. I get the API response from Docusign after reassignment, why there was no CC recipient in that response?

Question 3. As per the API respose we recieve after reassign. How would someone know who has reassigned to whom ?

Let me know if there is any question for me.
Thanks in advance.

Hi Atul,

 

This is Alice, Developer Support Engineer at Docusign. It is nice to meet you.

 

A signer is considered one recipient type and a CC is considered another, meaning that in the signature flow it needs to be specified who will be the recipient of type CC.

The recipient type is not correlated to the recipient routing order, meaning that for a John Doe (signer) → Joanne Doe (cc) signing order, if we swap their routing positions we will have Joanne Doe (cc) → John Doe (signer), since Joanne Doe, the recipient, is of type CC from the beginning.

It is possible, however, upon envelope correction to update not only the routing order but the recipient type by specifying such. Docusign will be agnostic and not update recipient types automatically.

 

Let me know if that helps! Otherwise please feel free to contact our support team for a detailed follow up: https://support.docusign.com/s/cases?dsrc=dsc

 

Best regards,

 

Alice Goglione (she/her) | Developer Support Engineer II

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