Hello,

We have recently completed the integration between SAP SuccessFactors and DocuSign for onboarding purposes. The process is working correctly, and documents are being sent to new hires automatically after their data is processed.

However, for compliance and identity verification reasons, we would like to enable multi-factor authentication (MFA) — such as SMS verification, phone authentication, or access code — at the moment the new hire receives the DocuSign envelope.

Our goal is to ensure that the recipient is the correct person before any document is opened or signed.

Could you please confirm:

1. Is MFA (e.g. SMS, phone call, access code, or ID verification) supported for signers via the SuccessFactors–DocuSign integration?

2. If yes, is this available in all SuccessFactors versions, or only from a certain release onwards?

3. Are there any SAP KBA articles or DocuSign guides available to configure this correctly?

Any help or guidance would be greatly appreciated!

Thank you in advance.