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I created a developer account from South Korea. However, about 10 to 15 minutes after logging in, I was forcibly logged out. When attempting to log in again, I received an error message saying the password is incorrect.

Although I received the password reset email, the content says:

"We received a request to reset the DocuSign password for this email, but no account exists. If you are trying to access a document, please use the link you received in email..."

This issue keeps recurring and is preventing me from testing DocuSign APIs properly, which is very inconvenient.

Once I receive a reply from the support team, I will provide my developer account email via private message.
Thank you for your support.

Hi ​@leekyuyong,

There may be an issue with the account registration or login session. You can try the following steps:

  1. Double-check your login credentials – If you have multiple Docusign accounts, make sure you're using the correct email and password for the developer account you created.

  2. Clear your browser cache and cookies, or try logging in using a different browser or incognito mode.

  3. If the issue persists, please try creating a new developer account at https://www.docusign.com/developers/sandbox using a different email address.

Hello, ​@Islam.Hassanein 

I followed your instructions, but it still doesn't work.
When I try to create a new account through the shared URL and click "Get Started", there is no response.

Even if the account is successfully created, as I mentioned earlier, it gets blocked after 10–15 minutes.
I would like to understand why this issue occurs.
If necessary, I can provide the developer account email information.

I need to register the Key information in the production environment, but it's frustrating that I'm stuck at the developer account stage.

I would appreciate your support.
Thank you.

Hello ​@leekyuyong ,

As I told in the private message,the reply from Docusign Support:
This is the message from our internal team regarding the closure of the account:

"We sincerely apologize for the inconvenience caused by the recent temporary closure of your account. Our security systems flagged some activity on your account, which led to this precautionary action.

We understand this may have been concerning, and we want to assure you that we have carefully reviewed the situation and reinstated your full access. Additionally, we have taken steps to enhance our security measures to prevent similar occurrences in the future.

We value your trust and appreciate your understanding. We deeply apologize for any disruption this may have caused."

The user should receive an email to reactivate the profile.

Thank you, and please let us know if you have any further questions or concerns.

could you confirm whether you can login your account.

 

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Hi ​@Islam.Hassanein ​@Hengfeng Ge I am facing the same exact problem on this email: hartejsingh4433@gmail.com

Please help as it is extremely inconvenient and not allowing me to test my application. I am being logged out every 10-15 minutes, when i try to sign in, it says incorrect email or login. It then allows me to create a new account. I am currently wanting to test out functionality of esign for my application to see if docusign is the right fit.

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