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26 days ago

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eSignature

Have Docusign eSignature questions? Find answers here!

5,201 Topics
16,040 Replies

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5201 Topics

jtaylor21Newcomer

Recipient needs to sign and specify the next recipient

Hi! I am trying to build a envelope/template for multiple signers and need help. I know the first two signers, and not the third. The second signer can designate the third signer, so I know that I should use the “Specify Recipient” role, I’m just not sure how to add that into the signing order.Ideally, I’d like to 1) send the file to the first signer, then have the file move on to the second signer. Once the second signer gets the email they can 20 sign & designate the next signee in the same step, and then 3) the file would move on to the next signee that was designated.Is there a way for the second signer to sign & specify the next recipient through the same email link? Or will they have to sign, go back to their email and click on another link to go in and specify the next sender? Thanks!

3562

7 months ago

Philip MNewcomer

asked in eSignature

First recipient (receives a copy) can't see details.

I use DS for signing contracts for the sale of property. Often the purchaser of a property will want their Solicitor to view the document before signing. If I add the Solicitor first as “receives a copy” they can’t see the detail on the second recipient (the purchaser). I ideally don’t want the Solicitor to have to sign anything (as most won’t).Any suggestions of how to get around this issue.

383

7 months ago

sangeetaNewcomer

asked in eSignature

sender cannot access document

Hithe person doing the e-signature got the envelope--he was the 3’rd signatory. However the envelope background was red (as opposed to blue which I believe is the color if everything is working as it should :-)) and when he clicked the envelope it would not let him access the document. They next page asked him for some kind of password.Why is this happening and what is the solution.thanks Sangeet

142

7 months ago

NexusNetNewcomer

asked in eSignature

Secure Connection Failed Error

When attempting to access / sign a document sent to me by an originator, I receive this error from Firefox:Secure Connection FailedAn error occurred during a connection to na2.docusign.net. PR_CONNECT_RESET_ERRORError code: PR_CONNECT_RESET_ERRORThe page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.I receive similar errors in Chrome and MS Edge. As a workaround, I accessed docusign.com and clicked on the Access Documents link at the top of the home page. That link took me to docusign.net and generated errors as well. This is not the first time I’ve seen this error. Docusign did work for me at one time, but recently this is a problem every time I receive a doc to sign. Firefox “more info” doc suggests this is a site certificate problem. Any ideas about underlying cause that the end user can fix? OS is MS Windows 11. Tested this on my laptop and Surface Pro tabl

alishadgNew Voice

When I try to select “Recipient Privileges” for an EXISTING document, it is greyed out and locked. The feature is enabled in the account. The feature is accessible if I am creating a new template, but for existing templates, it will not allow me to access it. Any suggestions?

618

7 months ago

alin23Newcomer

asked in eSignature

Use multiple email addresses for one account (as recipient)

There are multiple questions related how to send a document from one account using mutiple email but in my case, the problem is as follows:I have multiple emails that I recieve requests for signature. I do not know how to add multiple emails to one account in order not to create multiple accounts. I can only change my email not add email(s). Here is the message I receive

JdavidNewcomer

I would like a copy of my pool Contract

Barry AllenNewcomer

Hello, I am trying to figure out how to trigger drop downs based on selection for 2 fields and am getting stuck on the “1 conditional field” per drop down. Here is what I want to accomplish. field 1: Drop down list of 1-101-8 would trigger field 2 to appear. 9 & 10 would not. (NEED HELP HERE)Field 2: Drop down list of 1-6 Current setting is “if field is 1, then show Var1” so on and so forth for all 6 numbers. Field 3: Drop down list of 6 separate drop downs (Var1 - Var6). Any Ideas? I am newer to DocuSign and any help would be appreciated.

1213

7 months ago

Community UserLegacy User

asked in eSignature

Can a folder be shared?

22211

7 months ago

IainLNewcomer

asked in eSignature

Amend default sending email subject line prefix wording? (Feature request)

I would like to know how to, or request a feature, that makes it possible at admin level to customise the default subject line prefix that appears in sending emails.Currently this always defaults to “Complete with Docusign:” and this wording has on many occasions caused documents to be overlooked by recipients - the feedback I get is they see the word “Complete” and think it is a completed document, not a request for a signature, especially for our internal signatories who receive lots of documents for signing. This problem is compounded by the default subject line for finished documents starting with “Completed” - this just seems like a major UX oversight.It is frustrating to have to go in and change this on every envelope. I did see a ‘solution’ that involved setting up templates, but I send lots of different docs, I don’t want a template for each one, and navigating to templates just to send a quick doc seems unnecessarily onerous when you have made all other aspects of the system e

2472

7 months ago

LarryAZNewcomer

asked in eSignature

Phishing Emails from Docusign.net Domain

I'm suddenly getting 3-5 phishing emails a week from the docusign.net domain and none of the standard reporting email addresses like abuse@ or admin@ work. They reject my email, and I can’t find any reporting information on their FAQ page. I guess I'm left with the choice of blocking the domain? Why do they make is difficult to contact support or report phishing? Keeping customers at arms length is bad practice. Edit: Spam@docusign.com. What a waste of my time finding that. Edit 2: Spam@… blocked my email as spam. This is BS. Going to block the domain on the server.

183384

7 months ago

elambertNewcomer

asked in eSignature

Progress When Not the Sender, (but Admin)

Is there a way for an admin to see the progress of a document when they are not the sender?

452

7 months ago

CaliforniaNewcomer

asked in eSignature

What can a Docusign Admin do?

Can a Docusign admin edit a document after it is signed? Can a Docusign admin sign on behalf of another user? Can a Docusign admin manipulate or edit signatures in any way?

702

7 months ago

JHipesNewcomer

asked in eSignature

Agree and Finish doesn't work

I have completed all the signatures on a document that I was sent. The message says, “Done! Select Finish to send the completed document. When I select the blue Finish button, a pop up comes up with this message: Your document isn’t complete yet. By selecting AGREE AND FINISH, you agree to use Electronic Records and Signatures. Your document will be completed afterwards. I select the blue AGREE AND FINISH blue button in the pop-up, but nothing happens. I continues to come back to the pop-up, and the document is never sent. The company has tried many times to review and cannot find anything wrong. I switched browsers to Google Chrome and cleared the history, cache, and cookies. Still same problem. I tried logging in to Docusign.com, clicked on the “Access Documents” link, and used the security code that was emailed to me. I went through the signing process again and still ended with the same Agree and Finish pop-up that never submits the document. Please help!

4172

7 months ago

Joey HydonNewcomer

asked in eSignature

Does anyone know how to add more than 1 delegate for signature?

Hi All,Does anyone know how to add more than 1 delegate for signature?

222

7 months ago

angremaxNewcomer

asked in eSignature

legal documents are flipped horizontally when drag and drop

when dropping a legal format document into a new envelop it opens horizontally

HenryNewcomer

I am looking to recover an envelope

742

7 months ago

EBWNewcomer

asked in eSignature

Recipient Email Notifications

This weekend I sent documents to three people for them to sign but neither of them has received an email notification. The email did not appear to go to their junk folders either. Any ideas what might be causing this?

462

7 months ago

Adam at VivantNewcomer

asked in eSignature

Alternative signatories

I have a contract which either needs to be signed by the Client (usually the case), or by their Representative (occasionally the case). The way it is currently set up is that the contract is sent to just one party who then has to identify themselves as either the Client or the Rep. by selecting one check box, from a cluster of two. The contract must always contain the name of the Client, but also the name of the Representative if there is one. At the end of the agreement, where the signature goes, we need the signatory name to be that of the client or, if there is one, it should be the name of the Rep. How can we automatically switch the signers name IF the check box is selected (bearing in mind the check box is part of a cluster of two?

982

7 months ago

CaitlinJ200Newcomer

asked in eSignature

Change account from company to personal

Hey everyone, I was provided my docusign account through my brokerage (real estate) and I just recently switched brokerages. I don’t want to lose my set up and previous docusign docs that are stored in my account. Is there anyway to fully remove my integration with my previous company, keep my docusign as is for my own personal use, and just pay for it on my own? Anything will help! Thank you!

882

7 months ago

WeidenbenerNewcomer

asked in eSignature

Online notarized letter

I need to create a brief note allowing my son to act on my behalf with the Chicago police department and Progressive insurance to deal with a stolen and recovered vehicle. The car is registered in my name so they need this to allow him access to the car etc Can I create this type of document on Docusign as a notarized letter? Erich Weidenbener

7 months ago

CWKNewcomer

asked in eSignature

Envelope Information

How can I check the date a document was signed using the docusign envelope ID ---( it is not my document) Thank you,

362

7 months ago

Cris GoncalvesNewcomer

asked in eSignature

Multiple documents with individual certificates of completion

Hi AllI am hoping you can help me.I have created multiple documents that need signatures - but each one of the document requires a certificate of completion to be available at the end of each document.Can I upload all documents simultaneously and sign them all at the same time (saving myself some time) and then download all documents, but with each document being merged with a certificate of completion?So far, I can only sign them all at the same time but only one certitifcate of completion appears...and not at the end of each individual document.Any tips would be incredibly appreciated!Kind regardsCristiana

1471

7 months ago

Kristen SchipperNewcomer

asked in eSignature

Everyone can see Everyone Else's Templates

Everyone can see everyone else’s templates the moment a template is created, even if a mistake. How do we ensure templates are not shared with everyone unless we mean them to be? Is there a way to do this on the account level and not on the individual user level, e.g. to force users to declare who they are sharing with, or the template isn’t shared with anyone, e.g. to default to no one shares with anyone unless they affirmatively select for that template to be shared and say who with?

DaniellyNewcomer

I sent a document just with the signature (first page). I didn't sent the second page with the informations about the signature (date and hour, for example). Is my signature still valid?

1538

7 months ago

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