eSignature

We have a standard plan with Docusign, I just want to find out if our current plan complies with the electronic signature legal framework in Mexico (Commercial Code and NOM-151) or whether we need to upgrade to another plan?Thanks in advance. 

I have an old docusign account from when I worked for a real estate company that used it - now I no longer have that email (tied to the company) or the phone number I had then - but my credit card company is trying to send me something via docusign and it keeps going to the old account I had - not the new one I have made since then.  I called the credit card company - they say it is a docusign issue - but there is no support on here whatsoever.  I can’t really cancel my old account without those tools - and don’t know how to tell it to use my new account.  Any ideas?? 

I’m working with a very small new company that needs to see ISO 27001 and SOC 2 reports for the context of using the Part 11 option. Our MSP (managed IT service provider) has attempted to contact DocuSign support to get access to the STAP package, and has not been successful. We attempted to register on https://www.docusign.com/trust/stap but that just collects info for marketing purposes, it appears.  The Trust Portal access https://www.docusign.com/trust/trust-portal does not seem to be available either.I even looked at the old (now expired ISO27001 certificate from a previous company I worked with and attempted to lookup DocuSign on https://www.schellman.com/certificate-directory - but apparently DocuSign no longer uses Schellman as their certifier(?) They do not show up in a search.This has been going on for weeks - what can we do to get a copy?

Been going back and forth for a week with support to try and get a simple answer to a question.  They won’t call, I can’t call them..they continue to send links that do not work.  I am beyond frustrated and ready to cancel my subscription with them.  Nothing should be this difficult to get help with a problem or a question resolved. Linda Sewell

Is it possible to view and download all envelopes that have ever been created under my subscription? I am the administrator of the account and primary user. I opened the account in 2019, however when viewing all envelopes they only go back to 2022. Additionally, I do not have a retention policy enabled.  

How can I edit a document after it has been signed?There is a small typo on a date (wrong year) in which all parties agree upon.I don’t want to have to do a variation for a simple error.I don’t have a “Manage” tab at the top of my account. Thanks

I'm wondering if it's possible to have my manager’s signature pre-populated into Docusign that I can just add into our contracts so she doesn't have to do it one by one every time a vendor confirms. Is that possible?

I already change my contact number but in SMS Authentication my old number still appear. The bank says I have to call docusign for this matter.

I am trying to add my team photo to Docusign profile picture and no matter how I size it, it is too zoomed and can’t seem to get whole team in.  Only 4 people, but help, why is this so hard???  Can manipulated in photoshop as needed, but no matter what I have done it seems to have a mind of it’s own as to how to crop everything out that I want?

Hello,I’m new to DocuSign.  I cannot seem to locate an answer to my question.  I have several assignments that I will be sending to an investor. Example of the signature page attached.  It will need to be first signed by the assignor using DocuSign envelope.  The assignee will sign next and they said they can just sign manually in their office.  My company will be the GP and we will need to countersign and we can also do this manually.  Is it an acceptable process to send the envelope to the assignor and include a cc for assignee.  Will the assignee be able to print the completed document and sign and then email back to me so we can also print and countersign as GP?  I wasn’t sure if it’s acceptable to ask someone to print and sign a DocuSigned envelope.Thanks!

Found DocuSign formula field then used Date functions like Day(date) that worked successfully to print day of the signed date on the document.  However, couldn’t find any formulas for Month and year.  Is there any solution to print/populate month and year values of DateSigned in the separate fields ? For Example : Signed on this day _____, of ____ month of year ____. 

I set up my Docusign account, which I paid for using my personal credit card, under my work email address. Unfortunately I was laid off and my access was immediatly cut off. Now I can’t get into the account to cancel the subscription because I can’t do the 2 step verification. I called the support line and it says I have to have an online support ticket created to get help. I can’t open an online support ticket because I can’t log in. How can I get help to cancel this account?

I am trying to determine if a set of documents are authentic DocuSign documents. Each document has a DocuSign Envelope ID at the top and the signatures have a frame/ID.However, many documents have the same DocuSign Envelope ID at the top of the page. I understand that the document ID should be unique to each document. Why would the same ID be on different documents?Also, in order to track the duplication of DocuSign Envelope IDs, I’ve noticed that when I copy/past these IDs into a different format (Excel, for example), up to three different DocuSign Envelope IDs are revealed. Why would this happen? Would multiple DocuSign Envelope IDs be assigned to one document during the course of signing? 

I have a rather long text message I need to include to my recipients, who are typically signing contracts, and when I set up my template with the language for the message, it looks fine, with paragraphs, bullet points, spacing, alignment etc. But it seems that once the recipient receives the envelope the paragraphs are all jammed together as one huge paragraph, including my signature block. Is there a way to keep some formatting, just paragraphs and spacing, in my messages to recipients?

I am creating a template for our Service Agreement that requires a signature.We have 2 additional standard documents (FAQ and T&C) that we wish to include with every agreement, these do not require signatures or any input other than simply viewing them.Is there a way to apply the template in a way that the user only has to upload the Service Agreement and the other 2 standard documents are automatically attached?Or do they need to manually attach these documents each time? 

Has anyone had success getting DocuSign to make enhancements to the esignature user interface?

hi guys, we have some issues with documents sent for sign offs and they disappear from signers view. Like they are telling me they see no docs I sent. Did someone observe the same? Or know how to deal with it?

I keep trying to get refunded since May, Docusign never returned me the money.What should I do?They keep closing my case, saying that they would refund the money several times. A refund request for 112.17 USD has been submitted to start the refund process. This amount is subject to change due to taxation or proration. This process can take 10 to 14 business days. If you do not see the refund in your account within 10 to 14 business days, please contact us and reference your case number: 13736636. Like this.I never got refunded.I’m so tiredI just got my money back.  

Hiya~DocuSign keeps telling me that:I am signed up for the largest plan I can sign up for I am about to be out of contracts.Is this a catch-22?They promised to call me over a week ago, but they haven’t.They keep asking me if I want to keep the case open, but they’re not helping.Can anyone help?I am an LLC, and it is just me, the entire company.Thanks~Dianne 

User Signs DocuSign but Then DocuSign add a yellow box over the signature and asks for signature again

Hello - When using the ID Verification and Liveness feature what do you in include in your disclosure for consent and ensure the use is in compliance with applicant?

Dear DocuSign Team, Could you please help me with the answers to the following questions: In order to sign a document with Advanced Electronic Signatures (AES), what can be used as a factor for two-step authentication? Is it possible to sign a single document with all three forms of electronic signatures (Electronic Signatures, Advanced Electronic Signatures (AES), and Qualified Electronic Signatures (QES)) at the same time? What is the current version of DocuSign?  I look forward to hearing from you. Kind regards,Sharareh

Dears,Please, does someone knows how to download the archive in the p7s format?Thks!

In my account I am not having the Enable Mutal TLS active - so will certificate effect my tenant ? 

Hi there,I am being asked to de-activate the signature panel on a document i have sent but the pdf is not showing the signature panel at my end.This is what the other party is getting at their end and they are not allowed to sign using signature verification.