first move the mouse on the button in the email and check whether the url is from docusign.com or docusign.net. if they are not from docusign, please ignore, So they're phishing emails.

else the recipient should receive the notification email for completing or reminding envelope,normaly the recipient no need register account or login. Just confirm whether the envelope is send from your customer.

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The emails are legitimate from dse_na4@docusign.net

Here is a typical chain which happens with 5 minutes, 1 remnder and 3 complete emails. The user was not in Docusign at the time

Hi ​@ITMSCoop,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Assistance is still required. I don’t know whey we get multiple legitimate emails from Adobe

Hello ​@ITMSCoop,

Thank you for reaching out to the Docusign Community.

Are these envelopes that your company is sending to them or does it happen regardless of the sender?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.