Hi @jmav,

Thank you for reaching out to the Docusign Community.  

You can confirm if the envelope access link was sent to these recipients within the envelope’s history. For more details on how to find the envelope’s history, see:

Check Docusign envelope history | eSignature
A common reason why someone would not receive the envelope access link is having that specific notification disabled in their user’s preferences. The user's email notification settings are managed in My Preferences>Notifications. You can find detailed steps on how to manage your email notifications below:

How do I manage my Docusign email notifications?

If the affected users have enabled the setting. but are not getting the emails, the most common reason of this behavior would be a custom rule either in your email inbox or within their email domain that is suppressing the email or moving it to a specific folder.

More information on the possible causes behind this behavior can be found, here:

Why aren't my signers receiving Docusign Notification emails?

Feel free to let us know if you need further assistance with this. 

Best regards,  

Alejandro R. | Docusign Community Moderator  

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