A year ago we signed ONE document via Docusign tl sell a property. Now you are billing me $120 for the coming year.
There is no “administrator” access, which you require to cancel. There wouldn't be one other than me. But without an “administrator” sign in I cannot cancel this charge and close my account, to which incidentally you denied me access to the one document I signed.
We have no need or use for your services.
How do we stop your $120 charge to my credit card and close our account.
Hi
Thank you for reaching out to the Docusign Community.
Signing a document in eSignature is free, as well as storing it in your Docusign account unles you have manually requested to enroll in a paid plan. Regarding how to cancel your subscription, if you can’t access your email on file the only other option Docusign Support could offer would be validating your identity by requesting you the account’s billing details. To create a new support case, please fill out the form provided below:
https://support.docusign.com/en/contactSupport
If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
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