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Newcomer
RandomusernameNewcomer
Newcomer
March 17, 2025
Solved

Cannot undo custom branding

  • March 17, 2025
  • 2 replies
  • 103 views

Hi everyone, 

I have changed the custom branding of my account while the account was without subscription. Now I bought the standard plan and it is impossible to change or remove the custom branding. Does anyone have an idea what to do?

Best answer by Michael.Rave

​@Randomusername 

It sounds like you made changes to an area within Docusign eSignature that you no longer have access to? In that case, please reach out to the Docusign Support and request the branding to be reset to default.

2 replies

Michael.Rave
Docusign Employee
Michael.RaveDocusign EmployeeAnswer
Docusign Employee
March 17, 2025

​@Randomusername 

It sounds like you made changes to an area within Docusign eSignature that you no longer have access to? In that case, please reach out to the Docusign Support and request the branding to be reset to default.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
M
Docusign Employee
Melanie.PanguitoDocusign Employee
Docusign Employee
March 24, 2025

Hello ​@Randomusername,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Also, to open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Feel free to let us know if you need any more help with this. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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