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March 20, 2025
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Display sender´s name, company adress and job title in sender mail

  • March 20, 2025
  • 1 reply
  • 119 views

Dear Community,

n addition to the sender's name, our company and address and the sender's job title should be displayed in the sender email. So far you can only see the name and e-mail address. Is this possible and if so, where can I find the corresponding setting in the backend?

Best regards,

Katrin

    Best answer by Vinicius.Rodrigues

    Hi ​@Katrin !

    Yes, it’s possible to customize the email by editing the Resource Files inside of your customized Brand. A customize email resource file can be configured to show/hide whatever you want. It’s important to reinforce it’s an advance customization, and we strong suggest someone with ability to work with HTML an XML files.

     

    Her is the guide about How to work with Resource Files:

    https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=yum1583277332870.html&_LANG=enus

     

    You’ll need specifically customize the DocuSign Email Resource File Guide: https://support.docusign.com/s/document-item?language=en_US&bundleId=docusign-email-resource-file-guide&topicId=docusign-email-resource-file-guide.pdf&_LANG=enus

    1 reply

    Vinicius.Rodrigues
    Docusign Employee
    Docusign Employee
    March 20, 2025

    Hi ​@Katrin !

    Yes, it’s possible to customize the email by editing the Resource Files inside of your customized Brand. A customize email resource file can be configured to show/hide whatever you want. It’s important to reinforce it’s an advance customization, and we strong suggest someone with ability to work with HTML an XML files.

     

    Her is the guide about How to work with Resource Files:

    https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=yum1583277332870.html&_LANG=enus

     

    You’ll need specifically customize the DocuSign Email Resource File Guide: https://support.docusign.com/s/document-item?language=en_US&bundleId=docusign-email-resource-file-guide&topicId=docusign-email-resource-file-guide.pdf&_LANG=enus

    "Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.