Hi ​@Boopi1 !

If this is really happening, it's a bug! But honestly, in all similar situations where I helped someone who has reported this in the past, the vast majority of the time it was one of these problems below:

• duplicate envelope (the same envelope was generated twice, and only 1 of them was completed)
• recipient signed the document, but forgot to click the ‘complete’ button to finish their turn
• there are other recipients in the envelope.

To be sure what's happening, you can check the envelope history and see what the last actions were.

Hello ​@Boopi1,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.