+2Can anyone tell me the best competitor for Docusign? I’ve been a member for 20 years but they have NO tech support when their product is not working. I know how to send a docusign. The software is messing up and I cannot get help. Please someone tell me the best company to use for electronic signature? In running a business who has time to not get help when needed.
Best answer by Melanie.Panguito
Hello
Thank you for your message, and welcome to the DocuSign Community! We appreciate your question and are eager to share our knowledge with you.
I understand that you are not receiving the necessary support during your technical difficulties. I sincerely apologize and rest assured I will make efforts to help.
Users with paid accounts have the option to request a phone call through the DocuSign Support Center. For more details, please refer to: How can I request a phone call from DocuSign Support?. You can also reach out via chat. Information on contacting DocuSign Customer Support can be found here: How do I contact DocuSign Customer Support?.
If you already have an existing case, feel free to send me a private message with your case number so that I can follow up with the case owner. Additionally, please let us know what specific issue you are encountering, and the community may be able to assist you with it.
Let us know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
Hello
Thank you for your message, and welcome to the DocuSign Community! We appreciate your question and are eager to share our knowledge with you.
I understand that you are not receiving the necessary support during your technical difficulties. I sincerely apologize and rest assured I will make efforts to help.
Users with paid accounts have the option to request a phone call through the DocuSign Support Center. For more details, please refer to: How can I request a phone call from DocuSign Support?. You can also reach out via chat. Information on contacting DocuSign Customer Support can be found here: How do I contact DocuSign Customer Support?.
If you already have an existing case, feel free to send me a private message with your case number so that I can follow up with the case owner. Additionally, please let us know what specific issue you are encountering, and the community may be able to assist you with it.
Let us know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+2I have paid for my Docusign account for 20 years, no phone number for tech support is available. it only gives you pages and pages of AI driven reasons (of which NONE of the options are valid) This happened last time I had an issues, its almost impossible to find a phone number to call. I am actively looking for a replacement software that doesnn’t abandon their paying customers. Someone did call me, left a message and said for me to email him back but didn’t leave an email address or phone number. Thus the message was absolutely useless. :(
Hello
I apologize for the inconvenience, that is not the experience we want you to have. Unfortunately, Support do not have a direct contact number. Could you please specify a time for them to call you including your timezone? Alternatively, if you prefer, you can provide a specific time when you are available for a Zoom meeting, and I will try my best to communicate this to the DocuSign support team. You may also respond directly to the email sent by support.
Let us know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+2I am available today March 17th at 3pm Alaska time, ***-***-****
Hello
I hope you are doing well. I want to confirm if you need further assistance, feel free to let me know and I will gladly help you. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
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