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Hello ​@HollyAwesome,

Thank you for reaching out, and welcome to the DocuSign Community! We are excited to have you here and look forward to sharing valuable insights with you.

I understand that you have enabled comments at both the account level and for individual envelopes, but you’re not seeing the “add comment” icon. I sincerely apologize for this inconvenience, and I am here to help troubleshoot and resolve the issue together.

To clarify, have you enabled the "Enable comments in envelopes sent from this account" and “Allow senders to override” option from Admin > Comments?

The “Allow senders to override" setting allows senders to enable or disable comments for an envelope through the Advanced Options. If you have selected this, please check your envelope’s Advanced Options and ensure that “Allow comments is selected.

You should see the option to Add Comment in the upper middle part of your screen from the Adding Fields section.

Please note: If you would like comments to be allowed by default on all envelopes sent from the account, disable “Allow senders to override.”

For your reference, here are some articles that may assist you:

Enable Comments on Envelopes

Add Comments to Your Documents

Use Comments To Ask and Answer Questions About a Document

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

I hope this is helpful. Let me know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue