eSignature

When opening the embedded URL using focussed view can we set a default zoom value. By zoom i mean the magnification. Lets say i want to set it to 100%

Hello,I send documents out to be signed by lots of different people in my region. I have noticed that signatures without a DocuSign account are dated correctly however signatures from those who have a DocuSign account but haven’t gone so far as to change their region settings are coming through in the default pacific time zone. Given the number of recipients I send to, it’s not practical to ask them to check their region settings before sending a document. It seems a design fault that all signer accounts are set to a default of PST for the time zone.Is there a way to take sender’s time zone for signatures instead? Or any suggested workaround?Thank you

I have been charged for April’s subscription but downgraded to the free service in March.  I cannot file a support case because my subscription doesn’t cover that.  There is no one to contact and every chat refers me to the support case option.  Any help out there?

Hi, maybe someone knows how to handle this error. When adding a custom field (or more try to) it states: “This Account lacks sufficient permissions to use custom tab.”I´ve tried to add it undr “My Preferences” and i have an admin account and i´m within the administration group, so i should have sufficient right to do so. Is there any global setting that prevents me from setting up an custom field?  All the best and thanks for your help!  

When our bank started using DocuSign we were ‘masking’ account numbers within the document names, but I can’t remember why we were doing this.  Does anyone know what the risk is for the customer if we don’t mask?  Thanks, Sharon

I need to speak with someone in support, but cannot submit a support ticket or get anyone on the phone to answer my question. I need to change my user name so that it is correct when emails are sent to my customers. I have tried to update it under Admin, Users, Actions, Edit, but I keep getting an error message “An error occurred while getting user detail”.  I need to change a simple thing and cannot get anyone interact with me in any way from DocuSign!  

Hi,Looking for some advice here.My client uses Docusign for a variety of purposes and has two main workflows:One form is sent to users via a Power Form url (in an email message). The user completes the document, submits it and should be taken back to the client’s website. Another set of forms is handled manually. The client adds a document, sets the signing order, email subject and message, and expiration + due dates. Then they set the signing fields on the document and hit send. In this case, they don’t want the users to be redirected back to their website. They prefer just having the default experience where the user remains on the Docusign site with a message telling them that they’re done.We recently added a Brand to their account with some redirect urls in it. This ended up sending all their signers back to the client’s website. As the client did not want that, we removed the branding for now.It sounds like they could get around this by upgrading their account to support multiple

I have a DocuSign and need to attach add a excel document to it.  It will not open up and attach to the DocuSign.  Ned help please 

Hello DocuSign Coms,We are trying to find a way to backup documentations that have been send out to either to Sharepoint or Onedrive. Nevertheless, im not sure this practice from the guideline was correct for the setup - https://support.docusign.com/s/document-item?language=en_US&bundleId=chy1716406964961&topicId=sen1716408519671.html&_LANG=enus  Can i seek help for look out the sufficient guideline or setup practice which can achieve this?

I would like to create an application with preset fields in templates. I have attempted to do this, but I am being prompted to reset the fields every time I want to use the template. Is it possible to create a template and preset the fields without having to redo it every time I want to use that template?

I need to sent 40 separate contracts to 40 members. I send - they sign and return? Does this mean 40 separate envelopes? I am aware of bulk send and need to deploy that in a few week. 

Once again after several years of freedom from Docusign sending me docs in Hebrew, they started doing it again!. I have to figure out where to sign by simple guessing. How can I get this to stop? I have the language set to English - the only language that I speak.

Hi all;Has anyone had issues signing documents? In my case, I created the envelope and then when I’m about to sign the document, it doesn’t displays.Can someone give me a hint or support on how to solve this?Thanks!!

I am sending a purchase of sale agreement to a seller. I am a sender and a signer, when the email comes in from docusign it says “message from Zachary Saunders, Zachary Saunders”     I need to remove the duplicated name, any ideas? I have my name entered correctly on my profile and in the recipient list. I think this may be happening because I am the sender as well as a signer. 

Can we get the link for the signer? I would like to get the link which the signer can access to the signing documents directly. Sometimes accessing from Email is troublesome. Quick answer is highly appreciated. Thank you in advance.

Hello,I just bought a annual basic licence for e-signature, but unfortunatelly I typed the my wrong e-mail address. Is it possible change this license (wrong e-mail) for new and correct e-mail?The wrong e-mail does not exist.Thx all.

How to correct the email address the document was sent to

I am developing a project for my comRemove completion emails sent after signatures are finalized for my signers.pany that involves having 5 people sign my envelope, but after all participants have signed, everyone receives an email with the completed document. After the third person, personal information is managed. I have already tried disabling the completion notifications in my DocuSign admin settings, but it still sends the completed document at the end. What solution can I use to prevent certain recipients from receiving the full document at the end?

Hello, thanks in advance for your assistance.  I am new as an administrator.  We have about 100 people that use DocuSign, but we have one employee that sends out documents but notifications by email are never received.  Is there something in her settings that we can change.  She usually has to let us know there is a document and we see it available once signed in.  It would be nice it a notification was received.  Assuming this has to do with her settings as this doesn’t happen to anyone else.  Chris

We are testing the use of healthcare fields in our demo environment, but we only have one group that needs to use them. If we enable them in production, is there a way to restrict access to healthcare fields to only the groups or users that need them?

I have a 12.5MB document to upload but each time I try it fails.  The document does not appear to be corrupt.  Any ideas would be greatly appreciated. 

We occasionally have customers that think, or at least say, that they completed docs but are not received by us.I presume that the final step is for them to hit a highlighted button that has the word “Finish” on it, but i am not positive. Could someone verify this and offer any ideas as to how someone could think they completed docs yet either 1) did not hit the correct button to transmit, or 2) why said button might be programmatically disabled? Many Thanks, most frustrating when it occurs! -Bruce

Hi there, Over the last couple of weeks, I’ve tried to send a document to members of our team, from another company, and I get the confirmation - that it’s been sent, and I check back and it’s gone. Not only is it gone, but no one has received it. But I’ve received the confirmation. I have a paid account. But it’s just weird how it’s happened for two weeks, with the same doc. Has there been an outage or anything?

I have a 125 page legal document to sign and I have viewed the pdf/word document and now being asked to sign the Docusign copy but the pdf/word version is a different page count than the Docusign version. I figured that would match and I’d just skim and compare side by side the working version to the official copy needed to be signed.    Is there a way to compare word count or some other method to make sure I am signing the correct version of the document?