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I have a 12.5MB document to upload but each time I try it fails. The document does not appear to be corrupt. Any ideas would be greatly appreciated.
+13- Rising Star
Hello
Welcome to the DocuSign Community!
Please make sure that your file is not password protected. DocuSign does not support files with password security enabled.
If the file is PDF format, then the size cannot exceed 5 MB.
Thanks!
+1- Newcomer
Ah, that would explain the cause. It’s 12.5 MB - I did think the limit was 25 MB
Thank you for your help
Kind regards
Angela
+4- Community Moderator
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