Document will not upload

Forum|Forum|1 year ago
March 28, 2025
3 replies
73 views

I have a 12.5MB document to upload but each time I try it fails. The document does not appear to be corrupt. Any ideas would be greatly appreciated.

Document Management

Pawan Gangwani

Hero

Hello @AngelaTLD

Welcome to the DocuSign Community!

Please make sure that your file is not password protected. DocuSign does not support files with password security enabled.
If the file is PDF format, then the size cannot exceed 5 MB.

Thanks!

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

A

AngelaTLD

Author

Newcomer

Ah, that would explain the cause. It’s 12.5 MB - I did think the limit was 25 MB

Thank you for your help

Kind regards

Angela

M

Ma.Cubio

Community Moderator

Hello @AngelaTLD,

I hope you are doing well.

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Best regards,

Ma. Cassandra | Docusign Community Moderator

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