eSignature

How do I add my cell phone to my profile? When I try to add it, I just get an endless wait circle and the code is never transmitted. I tried voice and text, neither will get transmitted by docusign.Thank you

Hello, We are looking to know if there is a way to track that the signer accepted the e-sign agreement with DocuSign. Thank you

I already sent a doc to the person who needs to sign.  They didn’t receive the original email, and requested that I add the spouse (non-signer) to a second email with the envelope.  How can I edit an existing envelope to include another addressee?

The error I am getting is as follows:{"errorCode":"API_REQUEST_IS_FORBIDDEN","message":"The API request is forbidden. Request blocked due to excess usage"}However when I do not set the email_settings it is working perfectly fine. I also see in documentation that only users with canManageAccount can use this setting. This is an API key that has been generated. how do I give that access to that key ? Or is that not a best practice ? 

Using Lever ATS for employment forms and offer letters but there is currently no option to use templates, or add fields outside of eSignature placeholders and 1 text box that spans the entire width of the page.  Recipients will need to manually select and drag each field to the appropriate place but the text box is too small and there is no instruction or hint given that they can expand the length. I don’t have access to API to merge Docusign templates to our document externally.Also, Radio buttons are not listed as an option for recipients at all, and the checkbox returns as an “x”. Once a form is filled and signed by a recipient, the formatting of the checkbox shifts to the top corner no matter now direct the placement is. How can we fix formatting issues like this? I guess the Text box can be worked around but what about the checkbox shifting after submission? 

HiThe signed letter from the candidate that comes back and sits in the offer letter portlet in SF in suddenly missing the candidate signature.It looks like it is there but with a white stamp.The same letter also goes to the Recruiter and candidate inboxes and that has the signature.What is wrong with the stored copy?This was working well until recently.Please assist.Thanks,Nimesha

I have 250 envelopes created in the draft folder that are set to send out on April 1. The board has edited the rules (one of the documents in the already created envelopes). If I edit the document in the template, does that update the document in the draft or do I need to individually update the new document to all 250 draft envelops?

We would like to start the process to set up SSO for DocuSign but I have some questions. Any help is greatly appreciated. Thank you. Do I have to clean up external accounts first?  If the user only has an external account, will their envelopes go away after we set up SSO? Are there specific steps I need to take to set up SSO and if so, what are they?  Can I setup SSO on our DocuSign demo site?  What happens to the API users we have set up with DocuSign? 

I have used this tool for many years. I’ve never been able to use “Bulk Sends” and now I can’t even get a template to completion before problems arise. I tried to call support and it is apparent that DS has gone self service and believes a video will answer all of my questions. At this point I can’t even get a general time when support might call me back. I guess I’ll use this delay to research other tools like DocuSign. What happened? 

I have a docusign document (lease) that needs dating. In some of the definitions, the text boxes have been missed therefore I won’t be able to add in the relevant information in docusign at the time of dating. I can edit the pdf immediately after to add those in, but do I need to add a statement on the front page that advises that has been done? 

Hi, Is there a way to have a role that is set as Needs to Review to not let it pass to the signer until they have completed their review. I thought that as long as they didn’t select complete it would not move to the signer. Is there any other way to stop the document from going to the signer if we need someone at the firm to review? We already use the checkbox field in our documents to stop it from going to the firm before we complete our review and once we select finish the document moves on to the reviewer at the firm and they want it to stop there until they have completed their review.

I performed a validation of a signature in Adobe Reader, which was performed on a contract, but it says that the validity of the signature is unknown, the identity of the signer is unknown, and that changes were made to the document. My question is, is this a way for the document not to be validated and for me to request the cancellation of the contract? Attached photo 

Hello everyone,I hope you’re doing well. We recently received a DocuSign Standard License donation through TechSoup, which should allow 1 to 5 users. Unfortunately, during activation, we made a mistake and only selected one seat, even though the plan includes five.We’ve already activated the code, but we need help enabling the remaining four seats. Has anyone experienced this issue before, or does anyone have advice on how to fix it?Any assistance or guidance on this would be greatly appreciated!Thank you in advance.

I have a problem to sign my contract. I need to wait for an operator. Could you please chat with me ?

Hello, I want to see if there is a way to send a packet of documents to a new employee, and based on the document type, have it routed to the right person or department (compliance, HRBP, you, etc.), instead of everyone getting the whole onboarding experience as some of the departments do not need the whole onboarding experience packet.

Hello, I tried to create a new docusign envelope template in SalesForce and I have this error message “Source object is blank”. It’s the first time that I have this type of behaviour. How can I solve it? Thanks, Levana

Hello, As far as I know, simple electronic signatures are compliant under eIDAS, according to this article (in French) and the following quote.Electronic signatures are actively in use in Europe, and Docusign eSignatures are compliant with eIDAS and EU electronic signature technical standards. Yet when I check a file with the signature verification tool of the European Union, I get the below error: Here is the signer information I retrieve from the PDF: SignerEmail Address: enterprisesupport@docusign.comCommon Name: DocuSign, Inc.Organizational Unit Name: Technical OperationsOrganization: DocuSign, Inc.City Name: San FranciscoState/Province Name: CaliforniaCountry Code: USSigning Certificate IssuerCommon Name: Entrust Class 3 Client CA - SHA256Organizational Unit Name: (c) 2015 Entrust, Inc. - for authorized use onlyOrganizational Unit Name: See www.entrust.net/legal-termsOrganization: Entrust, Inc.Country Code: USAssociated Information:Digitally verifiable PDF exported from www.docusi

Hi,  The certificate expiry for our SSO is coming up soon and I want to update the certificate.I was granted admin access recently and logged in with this url - https://apps.docusign.com/, but I do not see the Access management tab, so I can view the SAML configuration to update the certificate. Please advise, how can i update the cert.Thank you!

May I kindly ask for your help.I am facing issues with switching signatures. In the past when signing I was able to choose between two signatures. e.g one with prefix ppa and one without.Now it seems that this is not possible anymore. Thank you very much for your support.  

Hi everyone,I need to send a DocuSign form to 50 individuals to collect their personal information, such as bank details. I want to ensure that each recipient receives the form without being aware of the others. I understand that PowerForm is the right solution for this.My question is: Can I consolidate all the information shared by these 50 individuals into a single CSV or Excel file?Thanks in advance for your help!

Why am I getting a message saying I have exceeded recipient limited when I am including only 6 recipients

Hello everyone,I’ve noticed that some accounts are showing a message when they log in, saying: "The maximum number of available envelopes has been reached. You need to upgrade in order to request a signature/seal."As an admin, I’ve tried to check the activity for these accounts through my admin panel, but I’m not seeing any results. Since this is related to sender accounts and paid envelopes, I’m unsure of how to proceed.If anyone has insights or suggestions, or if you’re experiencing this issue, please feel free to let me know.Thank you!

We are regularly using this great product for all kinds of approvals, reviews and signatures. However when adding separate documents to one envelope (for example base contract and appendices), after signing we are finding that we get multiple pdf documents, one for each document in the envelope. We would like to be able to have the contract signed, and then the resulting pdf produced include all appendices on the same document/pdf. Is this possible? Maybe we have missed it.  

Dear all,I'm wondering if we can setup the DocuSign email domain ?Best regards 

Just curious as to what other users are seeing.  We are experiencing delivery failures on envelopes that are sent to a signing group that may contain an inactive user.  The message is valid due to the inactive user, but none of the other recipients receive the notifications and we are unable to perform a correction on the envelope.  We have removed the signing group inactive recipient but we are unable to perform a correction and a resend still uses the old membership on the signing group.