What happened to customer support?

Question

I have used this tool for many years. I’ve never been able to use “Bulk Sends” and now I can’t even get a template to completion before problems arise. I tried to call support and it is apparent that DS has gone self service and believes a video will answer all of my questions. At this point I can’t even get a general time when support might call me back. I guess I’ll use this delay to research other tools like DocuSign. What happened?

Jenny.Martin · Answer

Hello ​@chrisgann,Thank you for reaching out, and welcome to the Docusign Community!I acknowledge your frustration regarding the challenges you’ve faced with “Bulk Sends”. Our goal is to improve user experience, and feedback like yours is invaluable in helping us identify areas that need attention.To better assist you, can you please send me a private message and provide the case number of thesupport request you created? This will help us investigate your situation more effectively and ensure that we address your concerns promptly.Once I have your case number, I will escalate this matter to ensure that it receives the attention it deserves. In the meantime, if there are specific issues or questions about using “Bulk Sends” or templates, feel free to share them here, and I’ll do my best to provide guidance or resources that may help.Best regards,Jenny|Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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