eSignature

My client is receiving an error message when clicking on the “Review Document” button on her mobile device.  Message says “You must be logged-in to the right account”  I’m not sure how to help this client.  Thanks in advance for your help

Good Day, When I prepare an envelope, I don't have any send option.

Hi, I opened a new Docusign account reflecting my new email address.  Now I’m told my old account does not exist and I can’t access any of the documents from mu old account.  What can I do? 

If I request signatures from 10 people on one document. . .is that one “Send” or 10 “Sends?”

I uploaded a template that I already filled out with details. Created signing order. when I select preview only sender can see details. When I view from 2nd signer the document is blank with no details

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May I ask if DocuSign supports online signing of documents such as trust deeds and service agreements in HK, and whether they are legally binding in HK?

Hello, Please I received an email requesting that I sign a document using DocuSign.Kindly advise on how I can open this document on DocuSign account that I have created? Thanks. 

Hello! I’ve received a document by email that was Docusigned by an external party. When I circulated the document internally for signature, it came back to me with a message ‘at least one signature is invalid’. Is there a way to obtain an internal signature on this document without invaliding the existing (external) signature? Thanks.

Hi,When dealing with two clients that require initials, is it possible to create a button the would allow double initials instead of individually placing both initials individually side by side? That would save time and the spacing would be aligned perfectly.Thanks,Mark 

Dear Community,I would like to insert a mention to type or a box to tick where the signee approve the following text "Read and approved; valid for agreement pursuant to the conditions and modalities mentioned above” and then sign.How can I do it.Thks for your support

We have a podcast guest release form we want our guests to sign so that it confirms they give us permission to use their identity and to promote them in an episode of our podcast.I want to share this with my co-host so that we can both issue release forms for guests to sign via Docusign. What’s the best way to do this? We are having trouble making that work. ThanksPaul

I used to use FormSwift. When I was using FormSwift I could upload a document and fill out things like address, phone, name, all sorts of info. Not sure what is in the plan i got, but it seems all I can do is collect signature. Am i missing the obvious? Thank you

Hello, I’m trying to move my templates from the live environment to the sandbox environment, and I’m getting the following message:The signature provider name specified is not valid. Invalid signature provider name: universalsignaturepen_imageonly. Any clue how to solve this issue?Thanks 

I seem to recall that a previous version of DocuSign allowed you to number the fields so that you could proceed logically from one field to the next logical field (say from Address line 1 to Address line 2 to City to State to Zip code etc.), however I can’t seem to find where to set this up in the previous version.  Does the current DocuSign have this ability and where would I enable it, please? 

Will I get charged or billed after my 30 day trial? or am I suppose cancel it before the trial. 

I signed a document in October of 2023 and need a copy of it 

Hello, I’d like to impose 24h to my partners to sign the document. But Id’ like to have 72h to sign back.Is that possible ? 

I’ve had several customers complain that they cannot fill in the INITIAL field when signing my sales contracts. When following up, every user was trying to sign from their smart phone. Customers signing from their computer do not experience issues. Has anyone else experienced this?

Could someone please advise what is the best way to obtain an “as is” residential purchase agreement? I’m looking to buy a property in FL and the owner is overseas so I need to send a DocuSign contract to him? 

How do you make field values disappear when typing begins?

Hi there I am using the trial version and testing creating a template - previously i was able to add fields on now when i go to add any field to the document there is a red no entry sign?Thanks

What does the code in the upper page means 

Is there a way to create a Text field that will automatically calculate “Date of Birth” to 18 years or above?

Does DocuSign provide the video of the identification process as part of Evidence? Where is video stored in the case of IDV Advanced with Liveness? For how many years this information will be stored.