Started getting an error message right after I tried to authenticate my own signature

Question

I received the attached error message. What should I do?

Vinicius.Rodrigues · Accepted Answer

Hi @Riskoptima!This message is telling us that your account setting is mandatory at least one authentication method for each recipient in all envelopes. Authentication method can be a Phone Authentication, SMS Authentication, and Knowledge-Based ID checks, for example.If you have an Admin profile and would like to change this setting to “optional” or “none”, you can access Settings > Security Settings >Recipient Authentication Settings (underAuthentication Settings).Please, check this article to get more information:Authentication SettingsI hope I answered your question! Let me know if there's anything else!

Christopher.Alpizar · Answer

Hi @Riskoptima,I hope you are doing well.Iwould liketo confirm if youwere able tosolve your issue by utilizing thesolution thatwas suggestedor if the informationthatwasprovidedwasuseful.If so, please mark it as the best answer by clicking“Select as Best”to make it easier for other users to find.Otherwise, feel free to let me knowandI will gladly help you address the situation as soon as possible.Best regards,Christopher |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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