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I received the attached error message. What should I do?
Solved
Started getting an error message right after I tried to authenticate my own signature
+2- Newcomer
Best answer by Vinicius.Rodrigues
Hi
This message is telling us that your account setting is mandatory at least one authentication method for each recipient in all envelopes. Authentication method can be a Phone Authentication, SMS Authentication, and Knowledge-Based ID checks, for example.
If you have an Admin profile and would like to change this setting to “optional” or “none”, you can access Settings > Security Settings > Recipient Authentication Settings (under Authentication Settings).
Please, check this article to get more information: Authentication Settings
I hope I answered your question! Let me know if there's anything else!
+18- Docusign Employee
- Answer
Hi
This message is telling us that your account setting is mandatory at least one authentication method for each recipient in all envelopes. Authentication method can be a Phone Authentication, SMS Authentication, and Knowledge-Based ID checks, for example.
If you have an Admin profile and would like to change this setting to “optional” or “none”, you can access Settings > Security Settings > Recipient Authentication Settings (under Authentication Settings).
Please, check this article to get more information: Authentication Settings
I hope I answered your question! Let me know if there's anything else!
- Community Moderator
Hi
I hope you are doing well.
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Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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