Signed docs suddenly don't show in inbox

Forum|Forum|2 years ago
April 12, 2024
4 replies
135 views

Hi There, I tried several times but my signed documents do not show in my inbox, hence I can't download together with the certificate. Please help anybody. I am on a personal plan. Thx in advance, Michael

Best answer by Michael Bluemner

Problem solved on its own. Next day all signed docs were in my inbox. Problem with the DocuSign web solution

Vinicius.Rodrigues

Docusign Employee

Hi @Michael Bluemner !

It's not possible to affirm, but it appears that you have more than one account linked to the same email address.

The Docusign platform allows you to have multiple accounts linked to just one email address, where you can use the accounts for different purposes.

To find out if you have more than one account, the best way is to contact the Customer Support Team, so they can validate you and provide you with all the information related to your accounts.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

A

Alejandro.Ramos

Docusign Employee

Hi @Michael Bluemner,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Justin Jiang

Established Contributor

Either you have multiple accounts linked, or maybe you have a filter on that is limiting the envelopes you see.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

M

Michael Bluemner

AuthorAnswer

New Voice

Problem solved on its own. Next day all signed docs were in my inbox. Problem with the DocuSign web solution

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