Reassign seat or license to another user

Forum|Forum|2 years ago
April 11, 2024
3 replies
709 views

Hi,

First, thank you for your help.

We have a user who was assigned one of 4 seats for the business pro esignature license. The user is now closed as they left our organization.

how can we assign their seat to another user? Thank you in advance.

eSignature

Best answer by Vinicius.Rodrigues

Hi @ashah1117 !

Thanks for your post on our Community!

You just need to close those users first, and then create the new users. Be sure to only have a maximum of 4 active users to avoid extra charges. 😊

Let me know if you need any help with this action!

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @ashah1117 !

Thanks for your post on our Community!

You just need to close those users first, and then create the new users. Be sure to only have a maximum of 4 active users to avoid extra charges. 😊

Let me know if you need any help with this action!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

N

nathaly.monge

Docusign Employee

Hello @ashah1117 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Justin Jiang

Established Contributor

Make sure the account is closed for the user. Once the account is closed, a seat will free up. Make sure that all accounts are closed for the user, especially external ones.

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