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Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

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eSignature

Have Docusign eSignature questions? Find answers here!

5,005 Topics
15,173 Replies

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5005 Topics

Lori GarciaNewcomer

asked in eSignature

Signature

I sent a DocuSign to a parent and when mom went to sign, her ex-husband’s signature showed up. I’m not sure how this happen as I only added mom’s name and email.

662

8 months ago

LeticiaNewcomer

asked in eSignature

How to send envelope link or reminder when you're not the owner of process?

How to send envelope link or reminder when you're not the owner of process? I am not the person that created the document. The creator is out of office. How can I send a reminder for the signers that are missing?

1434

8 months ago

Nick.RNewcomer

asked in eSignature

bulk send manual entry limit

bulk send seems to limit me to 10 recipients (pro account) when entering manually. How does one add more?

213

8 months ago

ThisistheWayNewcomer

asked in eSignature

Topaz Signature Pads - SigPlusExtLite driver / browser extension

Hello,I am trying to sign with my Topaz signature pad out of DocuSign and it’s not recognizing the device. My signature does work when I go here: https://sigplusweb.com/sign_chrome_ff_sigplusextlite.html to test it out. And it works on other websites, just not DocuSign. Please help.

nateroldNewcomer

How do I make it so that the person I am sending to has to sign first then once they sign I sign it and the doc is complete?

AdrienneNewcomer

We have someone (client) that want to remove and revoke their consent to electronic signature. Is this something that we would do or would it be within their own DocuSign settings?

1549

8 months ago

davatlrgNewcomer

asked in eSignature

after signing, taken to other signatory

No order on signatories. 3rd person to add signature completed and then the interface went to add the signature of someone who already signed instead of completing. 3rd person exited after completing their signature and signature was lost.

254

8 months ago

Tess11331Newcomer

asked in eSignature

Name in template before recipient opens the document?

Hi, We’re in the process of updating our employees salaries, meaning all managers need to sign the new salary for each employee and each employee needs to sign the same document. I’ve created a template where the managers can fill out the information for each employee, but since I put the “Name” field for the recipient (not the manager) to be filled out automatically, it doesn’t show until the employee opens up the envelope. Is there a setting where the 2nd signers name (the employee in this case) can show up for the 1st signer (manager)? I need the manager to be sure which employee document he/she is signing at the moment, despite the receiving employee being the second signer.

522

8 months ago

WDLNewcomer

asked in eSignature

This document should be signed by myself and the HR director who has already signed. I didn't sign but chose a signature. Now I want to modify the signature. Can I and how?

Hi, I got my job contact by email to sign. HR manager has signed it. But I didn’t write the initials correctly. I want to modify it before sign. What should I do? Many thanks

594

8 months ago

AmaliaNewcomer

asked in eSignature

Using Form enabled documents

I uploaded forms for signature and added the DocuSign signature tabs for people to sign. A client is having an issue telling him to sign in a place where he already signed and it won’t let him move on from there or finish. I reviewed the envelope with multiple form-enabled docs and was able to make one correction as I saw two signature boxes for him in one space and deleted one of the boxes. I am hoping this will fix his issues. Does anyone know what I am talking about or has come across this before?

8 months ago

User1Newcomer

asked in eSignature

'stay sign in' is not working

Hi, I received 4 signature request continuously, but ‘stay sign in’ checking is not working.Please let me know how can I reduce number of putting account. Thanks!!

Angie_MNewcomer

Hi All,I would like to kindly ask if a document that is signed through Docusign and selected only: “I verified this document” is valid and considered signed and verified?Many thanks!

572

8 months ago

dcuriosoNew Voice

asked in eSignature

Accessibility question

Can a person who is blind get a document in DocuSign through audio? Meaning is there a way to make DocuSign documents accessible?

293

8 months ago

mariella cerquaNewcomer

asked in eSignature

Square brackets in legal disclosure

Dear All,I updated the legal disclosure of our company’s account but I can’t get rid of the square brackets in the resulting document.I add below the page where I updated the info, and an example of how the legal disclosure looks now, after the changes I made. You can see in the last picture that the email address and all the sentences I added are in square brackets. i would like the brackets not to be seen on the final document.

392

8 months ago

Harry_LuminousNewcomer

asked in eSignature

Progress report of Users

I as a Admin want to see the progress report of others users i.e. at what level envelop is pending for signature, how many envelopes they have dispatched etc. Can any one tell me how to see the progress report of others user in my Admin Dashboard.

ITGovernanceNewcomer

In our company’s case, our template signing order always consists of internal approvals from two departments with Approve/Decline fields added to each of those departments, followed by Signature/Name/DateTime fields in the appropriate sections on the agreement for both the Client and the Company. Considering how often we do this and how similar our agreements are in terms of formatting/structure, it would be ideal to group the fields together so we’re only drag-and-dropping one field group per user, instead of two or three fields per user. It’s a small timesaver but I could see it being very useful for us. Has anyone else come across how to do this?

1832

8 months ago

b.geraldiniNewcomer

asked in eSignature

Signing documents that are already signed.

If a 2 parties document begins as an envelope in DocuSign on one end, it gets signed by the first party alone. I download it and email the finished version of the document with its certificate to the other party; they upload this contract to their DocuSign account to proceed with the second signature. Is it valid? Can the second signature preserve the envelope hash from the first one? If yes, can I do it with certificates from other companies as well?

11357

8 months ago

JonPG1988Newcomer

asked in eSignature

Certificate of Completion in Microsoft Teams

I have recently downloaded the Docusign app on Teams. So far I am impressed at how efficient it is. However, watching ths video from Docusign on youtube: DocuSign eSignature for Microsoft Teams (youtube.com) When you click download the “certificate of authentication” appears in the download.However, when I download, all i get is the signed document. Is there a setting I am missing? If i can get the certificate of completion in Teams, can it also be a separate PDF?If i click “other actions” there is the option to “view certificate” but it opens in a new pop up and says my session has ended.Can download the certificate of completion and signed document together in teams as either a single PDF or separate PDFs? When clicking the option thats in “other actions” why do I get sent to a page saying my session has ended?

242

8 months ago

Community UserLegacy User

asked in eSignature

how to change the signature?

stu802558Newcomer

How do I get in touch with my account executive?

712

8 months ago

brianmorgsNewcomer

asked in eSignature

Download all signatures and certificates within org account

I am looking to bulk download all signature docs and certs from our entire org, without going to all active/inactive users for information. How do I do this?

412

8 months ago

Beatrice.CostaDocusign Employee

asked in eSignature

Conditional logic and formula cross signers

Is there any workaround for Conditional Logic and Formula field to work between fields belonging to different recipients?

861

8 months ago

kh2024Newcomer

asked in eSignature

Need to void signed document

Well, this is embarrassing. There is a parent company that has a docusign agreement for 2 locations, which are separate documents. I signed the one for the wrong place. Is there any way to void it, or do I just need to call and ask the mistake location to please void?

2323

8 months ago

courtenay.wNewcomer

asked in eSignature

prompted to switch accounts

Hi, I received a chat regarding one of my users receiving a “Switch Account” prompt with a couple of accounts to select. They were already defaulted to one account. Any reason why this would automatically pop up?

353

8 months ago

Ronald.j.ShawNewcomer

asked in eSignature

checkbox

I made a mistake with checking the wrong box. The document will not allow me to make any corrections

382

8 months ago

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