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I am adding text and checkboxes to a rather large application form and now it has suddenly stopped letting me add anything to the form! I have saved and logged out etc but when I go to start again with entering text and checkboxes it now deletes anything I try to add? Any ideas anyone?

Hello @NatNat76 ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you are unable to add anymore fields to your documents, I understand that any fields added after the documents was saved ends up deleting automatically.

Can you please try the below troubleshooting:

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @NatNat76 ,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,
Nathaly| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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