eSignature

Hi, I am new to DocuSign and in need of some guidance.We received a request to include a “signer page” within the document that needs to be signed. Where the final signatories can see whom has reviewed\signed off on this document but has may or not be required to sign the actual document. Any help would be appreciated.  Thanks, Bryan

I am unable to use my templates.  First I click on ‘Upload’ and from the dropdown menu ‘Use a template’, then I select the template I want to use, I click ‘Add Selected’, it spins for several seconds as if it is uploading, a green message comes on the screen indicating ‘Template successfully added’.  But, the template is not there and I can’t move forward to send it out.Can someone help?

Either I don’t understand the directions, or the thing I want to do is not clearly asked for. What I want to do when I put a Signer Field like the “text” field, but I want the field to be labeled instead of text, saying, “ loan number,” so that it is clear to the signer what info is needed in that field. I have tooltips, but instead of “text,” what is to be entered in that particular field? 

I do have the problem that in the last document we had several points asking the (more than 10) receipients to check with yes, no, abstention.They did but as there was only inserted one checkbox for yes and so on, I can’t see if all “put their cross” into it or if there are missing people. As well I can’t figure out who gave which answer as the finished document shows all X overlapping without any possibility to count or verify them.I am a beginner and need to solve this problem immediately. Customer support didn’t solve my question until now, didn’t call me back and needs one day to answer each time - just not sufficient unfortunately. Please help.

Hi There,can any one help me here, i need to set up Security Level: Email, SMS Authentication whenever Recipient get the DocuSign from sender. they will get the 2MFA SMS On the mobile or email to open the sender Docusign  where i can find this setting in My admin portal as i only get “ ID VERFICATION “ Thanks

I tried the 'Send me a copy' feature, but it's also not working. The Alternate Signing Method using a security code says the document has been removed. How can I get a copy?

Hello,I work for a non-profit organization who provide social housing.We recently adopted DocuSign, and I’m unable to workout the best workflow for our scenario.Our housing assistants will meet a prospective tenant at a property, and if they are happy, we require they sign various agreements, which I have now created in DocuSign. My struggle here is that we cannot rely on the tenant to bring any type of signing equipment (mobile or laptop), so is there a scenario where the envelope can be sent to the assistant, and have the tenant and assistant sign the document on his/her company device, which has mobile broadband etc?

I’m having issues sending a new link for a contract I signed a week ago , whenever I do it never sends me it and whenever I enter the security code for the document in access documents it gives me an error  I checked my spam why every folder but I never receive the link 

The document I need to sign only took first name, and I can not get it to take a different signature.  They have resent document to me but still will not take new signature.  I need to get this document signed for important surgery.  I have looked at video no results, two of us are working on this but are not getting anywhere.Please need help putting in new signature on document.  Thank you so much!LadyR

Should DocuSign work on a Chromebook?  I can sign documents that are emailed to me, but I cannot log into my account.  It says an error has occurred, Make sure your connection is stable and try again.  My connection is definitely stable. 

Logged into my account after some weird emails and I see a completed Docusign in my account but I didn't sign anything. It's definitely scam but is there any need to be concerned about someone using my signature? 

Hello - we would like to send a template of several documents, one of which is the recipient’s banking information. Once the recipient completes the package, I receive an email from Docusign, as you know. What I’m concerned about is that if someone accesses my email fraudulently, they have access to that banking information.Is is possible to have an access code texted to my phone before I can open that link/attached PDF? I’ve seen something on here about having recipients get a text to access, but the forms are blank at that point; the problem is with the completed forms possibly being accessed by a fraudster.Any ideas?Thank you!

Hi everyone, is it possible to create a template in docusign (in my case a questionaire) which I can add to other templates, that I don’t have to add all the fields in the questionare each time I need it in different templates?Kind regards,Franzi

I need to send 100 docs in one envelope - is that possible?

When I am sent a document to e-sign, a signature from a previous document appears. I've gone into my account and I can not find this signature. I've created a new signature for my account, but it doesn't replace this previous signature that must be stored on my mobile device. How do I clear out the unwanted signature?

I have successfully established a template (Automatic template matching works too.) - I have added signature fields in the template. - The signature fields are on the last page of the document.The template has, say, 3 pages, so the signature fields are on page 3.The actual document to be signed might have 5 pages or 10 pages (different every time it needs to be signed). However, the signature fields are ALWAYS placed on page 3 since this is where the fields sit in the template. Signing on the last page seems like a pretty standard situation. - How can I ensure that the signature fields automatically get added to the last page (the actual signature is always in the same position on that last page). Thank youPascal    

I created a document and sent it to a client in China for e-signature. They are having trouble opening and accessing the documents for e-signature. Has anyone experienced this issue?

Hello,Has anyone experienced an issue with envelopes not always sending a pdf version in the completion email once everyone has signed a document in DocuSign? We’ve gotten some feedback that some HR are not receiving the document enclosed in the completion email, only as a link to DocuSign. (Please note, sometimes the document is included as an attachement and sometimes it’s not - there doesn’t seem to be any difference in these scenarios.) Many thanks in advance! Kind Regards,Lauren

last year, I went through the Identification process where the signatory presented his passport to a DocuSign verification officer via webcam, and after having the officer confirm his identity, he obtained a security code for qualified electronic signatures via SMS and then executed a qualified electronic signature.I don’t remember what I should select to go through the same procedure as last time in the DocuSign’s platform, where the verification officer confirms the signatory’s identity via webcam. Is this identification procedure no longer available?On the other hand, when I used the “DocuSign ID Verification for EU Advanced with Liveness” method of Identity Verification this time, I was able to proceed to the electronic signature without speaking with the verification officer via webcam, simply by taking a picture of my passport and a video of my face. Does an electronic signature in this procedure count as a valid qualified electronic signature that complies with eIDAS?

How do I find documents that others have sent me that I have signed?It seems like my email may be associated to multiple accounts. The account that I can log in to, 29922419, is NOT receiving documents that I signed related to that associated email address.How can I make sure that 3rd party docusign agreements sent to my email get associated to my active account? And can I archive other signed docs into that account if I have the security keys for them?I can reach \old documents from my email links but I would like them all collected in my account.

Hi!How can I revoke senders' permission to add standard fields to the document in an assigned template, but still give them permission to adjust the recipient list or to add contact details and fill in predefined fields in the document.With the settings “Template Usage Options” i am not able to do that.Is there another way?

How can I send a docusign document to a fax address?

Hi All, A quick question… I am looking to engage in a business transaction and have been presented with a Docusign document as proof of an existing contract between 2 parties. This legitimacy of this contract is important to our decision to engage or not. Is there a way I can verify this document to be true and authentic? I have been emailed the document which has the envelope ID on the top left of each page.  Thanks for you help/advice in advance.  

I have a process that requires two approval signatures, both from signing groups. The problem is that both of the groups will continue some of the same users. Is there a way to ensure that the same user doesn’t sign both times?For example: Signing Group 1 contains users A, B, C, D and Signing Group 2 contains users A, B, C If user A signs on the first signature line, is there a way to restrict it so that only users B or C could sign on the second line? Thank you!

I successfully sent out three documents to three people for their signature...however, I sent a fourth one out to a fourth person and missed putting in some info...i deleted this person’s docusign document in my console and tried to create a new docusign document for this person...but when I clicked ‘Send’...I got this error message: “You used all your folders for the month.” Can anyone explain what is happening and what my options are to resolve this? Could it be that the recipient has the original document that I sent open? I look forward to your assistance!