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I am signed up for an unlimited account. I pay hundreds each year for an unlimited account and my office manager is a user on my account. She has started getting emails from shelby.***@docusign.com notifying her that our account is susceptible to overage fees or on track to.
Responding to those emails gets no response. Attempts to email support@docusign get an autoresponse “This is an unmonitored mailbox. To contact DocuSign Support please visit support.docusign.com/contactSupport.”
Chat tells me to visit support.docusign.com
Support.docusign.com requires that I log in.
Login attempts get the response “Unable to log in.”
I found a phone number via google luckily. But the greeting on the number tells me that next month the number will no longer work.
So to recap---
Email from ***.***@docusign about potential billing issue. No phone support, no email support, no chat support, and can not log into the support.docusign.com site.
What exactly am I supposed to do when I spend hundreds for an account, get emails from DocuSign but they will not respond to reply emails.
If phone support terminates then I am left with no way to get help on an account I spend hundreds to have. The CS rep assures me docusign is making this change removing the only functional support method in November to provide better service.
Does anyone have any suggestions or can explain what I am missing ?