I’m having issues sending a new link for a contract I signed a week ago , whenever I do it never sends me it and whenever I enter the security code for the document in access documents it gives me an error
I checked my spam why every folder but I never receive the link
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Under certain circumstances, emails can be blocked by the email domain configuration or can be marked as spam. You can find more details about these scenarios here: Why aren't my signers receiving Docusign Notification emails?
If you have confirmed that none of the above scenarios apply, we recommend creating a Customer Support case so that a Tech Support Expert can take a closer look at the issue. Please provide the envelope ID number in the case notes.
How to find your document’s envelope ID: Where can I find the Envelope ID
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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