I need to access a document I signed 3 years ago, but the link has already expired.

Hello @trma,

Thank you for reaching out to the Docusign Community.

There is a chance that the sender of the envelope Purge the document from the system, by any chance do you know if you got a notification stating that the document was going to be purged?

Have you contacted Docusign Support and provided the code for the alternative signing method to determine the current status of the envelope?

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

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