Hello @Anne-Laure,

Thank you for reaching out to the Docusign Community.

Do you know if your coworker has multiple Docusign accounts? There is a chance that they are not logged in to the correct account.

Users with multiple Docusign accounts on the same site can easily switch between them using the same email and password combination. Inactive or closed accounts will not appear in the account drop-down. For accounts on different sites, users can choose which one to log in to. Additionally, users can set a default account, switch between accounts on different sites, and add a delegate for signing on their behalf. Switch Accounts and Set a Default Account

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Anne-Laure,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.