I originally signed up to Docusign with a free account and was then later added to our company account.
When I login it now automatically sends me to the free trial account instead of the company account, how do I remove the free account and reconnect with the company account so I can continue to send and sign?
Hi
Thank you for reaching out to the Docusign Community.
The easiest way to approach this scenario would be changing your free account’s email address. You can update your email address in your user profile, by following the steps provided below:
Change Your Email Address
The alternative to this option would be closing your free account, which can be done with assistance from Docusign Support. Don’t hesitate in creating a new support case, if needed, and our Support Experts will follow up as soon as possible.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hi
I hope you are doing well.
I would like to confirm if the suggested solution answers your question?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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