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[DocuSign Demo + Power Automate] RECIPIENTLIMITEXCEEDED with only 2 recipients — worked fine then suddenly failed[DocuSign Demo + Power Automate] RECIPIENT_LIMIT_EXCEEDED with only 2 recipients — worked fine then suddenly failed

  • June 11, 2026
  • 1 reply
  • 20 views
C
Newcomer
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Hi everyone,

I'm facing a strange issue with DocuSign Demo connector in Power Automate.

Everything was working perfectly fine, and suddenly, without any changes on my end, I'm getting this error when trying to send an envelope:

❌ RECIPIENT_LIMIT_EXCEEDED - "You have reached the maximum number of recipients permitted for a single transaction in your account."

The weird part is that my template only has 2 recipients:
- 1 signer (Responsable)
- 1 receives a copy (Demandeur)

I ran the exact same flow twice within the same hour. The first run at 13:12 succeeded (status 200), and the second run at 13:57 failed with this error — same template, same configuration, nothing changed.

I've already checked:
✅ Admin settings → no recipient limit configured
✅ Sending Settings → no restriction found
✅ Monthly envelope usage → 26 envelopes, limit is Unlimited

Has anyone experienced this issue? Could it be a temporary throttling on Demo accounts after sending many test envelopes in one day?

Any help would be appreciated!

Thanks

1 reply

I
Docusign Employee
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  • Iandro.SimoesDocusign Employee
  • Docusign Employee
  • June 12, 2026

Hi ​@ccugnet ,
 

Thanks for reaching out to Docusign Support.
 

The recipient limit error is raised when the API request for a single envelope includes more recipients than the account is allowed to use on one transaction. It isn’t tied to monthly envelope usage or a demo “throttling” feature, and it’s independent of how many envelopes you’ve sent in the day. In other words, even on Demo and even with “Unlimited” envelopes, this error is only about the number of recipients on one envelope.

Because your template has just two visible recipients (one signer and one CC), this usually means that somewhere between Power Automate and Docusign additional recipients are being added to the payload. Common causes are:

  • The Power Automate step populates the “Recipients” array dynamically (for example from a list or table), and a change in the input data caused many rows/recipients to be included on the second run.

  • A second Flow action or branch is also calling the Docusign connector with the same envelope/template, effectively doubling recipients.

Retrieving the API logs in the Docusign admin account, My Preferences, might be helpful to further investigate the issue.

Best regards,

 

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