Hello ​@Honeymic,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

I understand the need to request a phone call but it's not working and I know you need to talk to support. I sincerely apologize for the inconvenience.

Is this the article you followed: How can I request a phone call from Docusign Support? Can you send us a screenshot of the issue?

Feel free to let us know if you need any more help.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Honeymic,

I hope you are doing well. I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue