Signature not storing when tried to sign on the form

Hello ​@Sekhar,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand that you've encountered an issue where your signature, despite being applied, was not displayed and stored as expected. I sincerely apologize for the inconvenience this has caused you. Rest assured that I'll make my best effort to help you.

To confirm, did you draw your signature? If yes, the blank signature can be caused by this. The article outlines what the sender can configure to prevent this from happening moving forward. Article: Why did I get a blank signature on this document?

The good news is that your signature is still binding even though it appears empty. If you have a business requirement that the signature must be visible on the document, contact your sender to resend you a new envelope to sign. Lastly, since you adopted a blank signature, please read How do I change my signature or adopt a custom signature?

I hope I answered your question. If you found this response helpful, please consider marking it as the 'Best Answer ✅'  by clicking 'Select as Best.' This will help other users with similar questions find it more quickly and empower you to contribute to our Community. Please let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.