Anybody can help me?
We purchased the service on March 28, 2025 but our account still has not been assigned the subscribed plan. we are unable to send envelopes.
Current Issue: Logged-in account shows “No envolopes remaining” when sending envelopes.
We just used 3 envolopes for 100 envolopes/month !
+4Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. Rest assured that I will do my best to help you.
Your concerns are very important to us. However, issues related to plan subscriptions cannot be resolved in this public forum to ensure the privacy and security of your account information. Please submit a support case so Docusign support can review and assist with your issues with the subscription. To create a case without logging into your account, select the “I can’t access my account” option at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
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Best regards,
Jenny | Docusign Community Moderator
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