Skip to main content
arrow-left Back to Docusign.com

Platform Services

Have questions about Docusign Platform Services? You’re in the right place.

  • 487 Topics
  • 0 Replies
485 Topics
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I want to cancel my subscription to Docusign as soon as possible. Please let me know how to do.

I have to close my account in Docusign for a while. That's why I want to close my account until I will come back. It will be appreciated if you let me know it.

1342
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
If we close users from DocuSign portal, does it also free license associated with that user?

If we close users from DocuSign portal, does it also free license associated with that user?

561
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
When somebody has not got his own mobile, how can he or she sign a document in Docusign from his or her computer?

When somebody has not got his own mobile, how can he or she sign a document in Docusign from his or her computer?

1851
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I accidentally put my signature on my clients form. How do I clear my signature off that form?

I accidentally put my signature on my clients form. How do I clear my signature off that form?

321
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is there a simple and fast way to initial /sign on several pages (>100) without having to click on the +100 pages one by one?

We have documents of >100 pages that need to be signed by 3 parties. Now we put the initial for every party on every page separately. Is there a possibility to select all pages and then only have to put the initial once per party?

2023
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How to drop and drag esignature fields?

How to drop and drag esignature fields?

1530
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is it possible to have stamp on each page (for example I have 100 pages) by batch, instead of stamping one by one?

Is it possible to have stamp on each page (for example I have 100 pages) by batch, instead of stamping one by one?

2081
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Group signature and individual signature on separate pages

Hi, I have an agreement that needs to be signed by multiple people. The document contains a signature page for all to sign as well as an exhibit that is individual to each signatory and the information completed on the exhibit should not be seen by the others - its personal to each signatory. Is it possible to send out one document to all the parties that will allow me to receive back the completed signature page with all signatures and individually answered exhibits? I'm assuming the response will be "you need to send separate documents to each person", but hoping there's a way to do it in one shot. Thx!

871
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How do I delete an old recipient email address?

Occasionally, those to whom we send docs for esignature change their email addresses, or have multiples. How do you delete those you no longer need so you don't send to them inadvertently?

442
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Where can I find out how many envelopes are remaining in my company's account?

I can see how many envelopes have been used in the Reports, but not how many envelopes are still available in the account envelope pool. Please help!

8770
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
This error message comes up when I add the recipients info for sending an envelope "There was an error saving one of your recipients. Please try again" I have tried logging out, deleting history, switching browsers. Any insight is appreciated

This error message comes up when I add the recipients info for sending an envelope "There was an error saving one of your recipients. Please try again" I have tried logging out, deleting history, switching browsers. Any insight is appreciated

8240
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How do I add an initial and signature requirement to a pdf document?

How do I add an initial and signature requirement to a pdf document?

1561
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Why is my signing date wrong?

Hi! My client signed the contract last night on 3/1/2022 but the date that appeared was 3/2/22. This has never happened to me before and I need to correct it. I'm thinking my account defaulted to EST instead of PST and since he was signing at 10PM, it fell int the next day. Can you confirm? I've been in settings trying to figure out how to change it and I'm stumped. Stumped and frustrated that I sent this contract with the wrong signing date. 😮 Thank you!

9701
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Is it possible to disable "Just In Time Provisioning" for SSO?

Hello, Is it possible to disable Just In Time Provisioning for SSO? Thanks

750
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
I would like to know How many envelopes available in to my account?

I would like to know How many envelopes available in to my account?

1110
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I deleted a document that was already sent to signatories. How do I stop automatic emails to signatories? They keep receiving prompt email to sign the document that I have already deleted. Please help.

I deleted a document that was already sent to signatories. How do I stop automatic emails to signatories? They keep receiving prompt email to sign the document that I have already deleted. Please help.

711
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Does DocuSign support checking for unique template names?

Is there a way to validate during template creation that the template has a unique name within a folder or an account? Ex. A template with the name "Template 123" already exists so no other template can have that name. I didn't see this feature available on the website or the API but I wanted to double-check in case I missed something. Thanks!

81
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is Docusign affected by the CVE-2021-44228 log4j vulnerability?

Is Docusign affected by the CVE-2021-44228 log4j vulnerability?

450
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I have a template that I have been using and shared with employees with no problem. Yesterday all the DocuSign boxes and signature/date fields totally disappeared. Does anybody run into this problem and what is the solution?

I have a template that I have been using and shared with employees with no problem. Yesterday all the DocuSign boxes and signature/date fields totally disappeared. Does anybody run into this problem and what is the solution?

850
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Does the IRS accept W-9 Forms that have been signed in DocuSign?

I was able to upload the current IRS W-9 Form (https://www.irs.gov/pub/irs-pdf/fw9.pdf) and the fields populated in DocuSign, but before I sent these out I wanted to check and make sure the IRS accepts DocuSigned W-9's.

3131
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
If I were to resend an envelope after one of the signers signed, would it start over and require that first person to re-sign?

If I were to resend an envelope after one of the signers signed, would it start over and require that first person to re-sign?

1340
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Why does it say to send you must complete the 1 pre-filled fields with sender permission?

Why does it say to send you must complete the 1 pre-filled fields with sender permission?

23892
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
is there a way to edit document after completed? some boxes or fields tht were placed aremoved into permanent words and/or lines and cannot be deciphered can i fix that?

is there a way to edit document after completed? some boxes or fields tht were placed aremoved into permanent words and/or lines and cannot be deciphered can i fix that?

130
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
DS viewer and DS sender

Hi, To simplify management of the accounts, I was thinking giving to the all clients DS Sender profiles instead of DS Viewer. Also I wanted to give all of them rights to create templates. I understand that all clients will be able to create envelopes with DS sender rights. Are there any security risks with this approach? Thank you

6060
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
can I add an email address after I sent the document.( the recipient asked I send to different email)

can I add an email address after I sent the document.( the recipient asked I send to different email)

500
C
Docusign Employee

Most helpful members this week

Badge winners

  • 1st Reply Posted
    ELHhas earned the badge 1st Reply Posted
  • 1st Reply Posted
    Zeke95has earned the badge 1st Reply Posted
  • 1st Question Posted
    EssentialFundinghas earned the badge 1st Question Posted
  • 1st Question Posted
    Zeke95has earned the badge 1st Question Posted
  • 1st Reply Posted
    JamjarPWhas earned the badge 1st Reply Posted
Show All Badges

Popular tags

Code of Conduct

Docusign Community

Code of Conduct