Unable to get Document Visibility to work

Question

No matter what settings we tweak, the Document Visibility option never shows up for us. We have a test environment and that feature works in there but no our production site.

nathaly.monge · Accepted Answer

Hello@morgancouch,Thank you for the provided information.According to the plans information, Document Visibility could be added to your plan type depending on what was agreed upon when signing the contract.Please confirm if the settings on the account are set correctly:Account Settings for Document VisibilityPlease view the following article as well:Set Document VisibilityIf the above is all correct or greyed out, please contact customer support to check the backend settings:https://support.docusign.com/en/contactSupport Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @morgancouch,Welcome to the Docusign Community and thank you for posting your concerns!I’m sorry to hear that the Document Visibility feature is not showing up for you, I understand you have tested with your demo and it woks fine there but not in your production account.What is your plan type in demo? Not all plans have the feature available: Docusign PlansLet us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Unable to get Document Visibility to work

4 replies

Enterprise Pro is our plan.

Enterprise Pro is our plan.

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