Cannot enable Custody Transfer

Question

As the title would imply, I’m trying to manage Custody Transfer settings for my org’s account. However, the option is simply missing from eSignature settings. When I go to Features, there is no option to enable the Transfer Custody feature.

We have a Business Pro plan, which explicitly has the Custody Transfer feature listed on the feature grid.
What do I need to do to enable this feature?

Christopher.Alpizar · Answer

Hello @Lucas C.,Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.I apologize for any inconvenience this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention,I understand you are missing the Custody Transfer options on your account settings.Is your Docusign account linked to the email that you used to create this community user? This is for me to check the account settings at the backend.Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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