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There is an error on my invoice, so I try to contact Docusign Support. But no success.None of the login options on https://support.docusign.com/CSP_DSClogin?ec=302&startURL=%2Fs%2Fcases work for me.Choosing “eSignature, IAM Applications, Rooms, CLM, Notary” I get:“Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.”Which brings me back to the open the case page and back to non-functioning login. C’mon guys, really? is it how badly you want to loose customers that you don’t even give them the option to contact you?

Hi, I’ve completed a signed agreement and have received email notification to retrieve my completed document from my lawyer.  I’m a “free” (unpaid) user of docsign while I’ve contracted with an organization that uses the service.  I have used the same email I used to view, review and sign the document and then access my account gain access to the completed document.  When I log in (after confirming access), the “Welcome back” page is presented with NO Agreement visible for me to download.  Reviewing all COMPLETED documents, there are none in my account.  I have NO Envelopes sent, NO Envelopes in my Inbox.   Nothing there.   This was all on FireFox.  I ran the same scenario on Chrome.  Alternatively, I tried the “Alternate Signing Method” which I processed on both FireFox and Chrome and got the same results. I’m here because I can’t get any support.  I tried to access 

If i create an envelope with multiple documents and multiple signer (ex. 2 docs and 2 signer)if i dont sign one of the documents of envelope with a specific signer, and terminate processall docs of the envelope are considered signed? how can i down the status of the single docs?

I added to a document template a checkbox, and when i edit a data label, it don’t save the new label. There’s anything i might need to edit additionally?After edit the Data Label and save it, it return to the original value “Checkbox 1a31da89-4ae0-49…...”. I validated and i’m not using the Data Label anywhere. Any Data Label that i entered is reverted to the original value. 

Hello,I am trying to sign an XML file with eSignature.Similar to the manual use of a certificate. Is that possible?Currently, I cannot upload the XML.Where can I enable this in the admin console?Thank you for pointing me in the right direction.

There seems to be vert little information about using $.ajax call to a DocuSign REST API on the web.   Is it possible to use $.ajax? If there is, how can use setup $.ajax to perform an OAuth/Auth  Using https://account-d.docusign.com/oauth/auth?response_type=code&scope=signature&client_id=${integrationKey}&redirect_uri=https://localhost Able to do this directly on a web page on the address line but not using $.ajax Get a token from the OAuth/Auth (https://account-d.docusign.com/oauth/token) If a access token is return, use it to GET/POST a DocuSign REST API through

HiAll of a sudden envelopes are not being received even though they show as sent in report. I am using the sample recipients csv file downloaded from within the envelope, no names are duplicated and email addresses are properly formatted.What else can I do to check?ThanksJuliette Monet

Hi,I am fairly new to DocuSign. I have successfully sent one ‘Bulk Send’ file two weeks ago. Now trying to send another, I am getting a ‘Bulk Send Error Message’ stating; Tab is placed off of the page. Tab is located off page 1.  I have ensured the check box is inserted within the margins of the document and sent using a CSV file but still getting the same error message. Any thoughts appreciated.    

I have a confirmed accessible Word document that I have uploaded to a template.  I have made sure all fields have meaningful data labels and tool tips.  I have sent the form to myself so I might test the signing experience with NVDA.  (I am just learning how to use NVDA by the way.)I am able to navigate through the fields just fine.  All of the fields announce properly.  However, there are additional paragraphs that provide important information that are not part of the form fields.  How do I tell the screen reader to read them?  I have tried NVDA + Down Arrow: Start reading from the current position. NVDA + Control + R: Read the entire document. NVDA + Tab: Navigate between interactive elements and content.These do not read the content of the document.   The ability to read the content of the document as well as the form’s fields is vital in a Government situation, especially

Hii have a problem while sending a documents via binary transfer in multipart requests to the endpoint: POST /restapi/v2.1/accounts/{accountId}/envelopes Im receiving the following error:{"errorCode":"NO_DOCUMENT_RECEIVED","message":"The document element did not contain the encoded document, or there is a problem with the encoding. Bytes for document corresponding to documentId 1 not found in request. 'documentId=<x>' possibly missing from Content-Disposition header."} For some context, im sending the request from an SAP-System, and im limited to the http_interface that the system provides. I dont have full control over how the request is generated in the end and that is the problem i think:See → The content-disposition header of the added pdf-file is in lower case, while the tuturial (

I need some support with something in my account but every time I try to contact support it says that those options are only available to paid users, which I am! I am just going round and round in circles. How can I report the fact that I can’t access DocuSign support as it is saying I am not a paid user (which I am) when I can’t access it!

 Hello, I’ve got 3 days left in my docusign trial, and am trying to proceed with purchase. I hit the “we’re having trouble processing this request, and there’s “unknown error” in the logs. Best,Elias 

When adding signature fields to a document since yesterday, the menus stay in place when scrolling. This then means that when you scroll to the bottom of the document, the UI all stays at the top, making it difficult and tedious to add signature fields to the document. Is there any way to resolve this on our end?

We are sending hundreds of contracts for our clients to sign weekly but we need them to sign with a signature matching their ID. When they once adopt an incorrect signature and we send them a new envelope to fix the signature, they are unable to change it. There’s no way to do it. This is the most basic functionality of DocuSign and users should be able to access the signature adoption window again and update their signature. Online support has not been able to resolve the issue or even schedule a time for a videocall in 3 weeks time and all the community chats seem to not know the answer to this issue either because there isn’t one. This should be an easy fix for your IT department!Can you please create a support article that is plainly for free users trying to change their signature after setting it, and clearly state that this is impossible. Then list the steps for contacting the sender so they can make whatever changes are necessary on their end. It will save many people

I want to quit my free account 

When trying to sign a document via Gmail or GDrive using the Docusign eSignature for Google Workspace add-on I’m getting “DocuSign encountered an unexpected error. Please refresh and try again or contact support.” error message. Clearing cache, switching network, using a different browser doesn’t help. The add-on  installed by admin and is allowlisted.

I am creating a template and accidentally added an extra text field.  I don’t have an option to delete the field, nor does highlighting the field and pressing delete work.  How do I remove this extra field?

Can’t send my document, I don’t care about no comments, i used a PDF, no comments on the DocuSign either, I don't know this error. I already changed to a paid plan to add more signers, this DocuSign is so freaking annoying. already read all the posts here to. “open a case” is a joke, right?

Hello,We are wanting to establish a custom email domain for use with templates we have created. I have been told this is available with the plan we are currently on.  My question is can the custom email domain be established for testing in our demo environment before we move into our production environment.  How can the custom email domain be added to our demo environment?   Is this a support ticket that we would open?   Is it possible to have the Organizational Admin role in both the demo environment and production environment ?   From research on your support site I believe this role allows for the custom email domain to be setup by that admin “ self service “ ?   Or for the demo environment do we need to open a support ticket to have someone on the Docusign team help us Thank YouNorman FosterBusiness Technology Analyst 

My documents keep coming back signed as the business name instead of the authorized signer.  The recipient said that the business name is showing up.  How do I make sure the correct name is showing up for them to sign?

Here are some of the latest popular questions that developers asked in the Docusign Community for the month of November 2025. Thread: Inquiry: Polling Violationhttps://community.docusign.com/esignature-api-63/inquiry-polling-violation-25891Summary: The developer is looking for

My team has submitted my go live request for about 4 days now and i still haven’t gotten an approval , does anybody know what the issue might be or how to speed this up ? i have a deadline to meet, it will be nice to get this working as fast as possible. 

Hello,I have a problem with a bulk-send template. I created a template where the name of the employee and its personnel number should be populated out of an CSV file and should be first signed by the manager and after that signed by the employee. I have now two custom fields “Employee::FullName” & “Employee::PNr” which correctly fills the section but just AFTER the manager signed it. The issue is now the manager signs a document where he does not see for which employee it is. They only see the populated fileds after the signature of the employee. Is there a way that the document is populated with the information of the employee before the manager signs the document? and just after the managers signature will be sent to the employee to finalize it?Best,Alex

After authorizing through the authorization url, how should the code passed in when docusign initiates a callback be used? I haven't found a clear definition of "code" 

I'm getting this error:Error uploading CO ALF SIGN 09 15 23.pdf: DOCUMENTS_EDITOR:UNSUPPORTED_PDF_CONTENTIn the past I have used DocuSign and now want to come back but all my “old” pdf’s no longer are allowed to be uploaded and give an error. I have tried flattening the layers but there were not layers to begin with. So basically, like from 2023 ro now these are the same pdf i used in the past? attached is an example/