unable to use the extra fields while signing the document

Forum|Forum|2 days ago
August 24, 2026
2 replies
10 views

someone sends me an envelope to sign documents, and I am unable to use the checkbox, name, or other fields while signing, even though I was able to use those fields earlier, what could be causing this issue?

J

Jenny.Martin

Community Moderator

Hello @RajeevChowdary,

Thanks for reaching out to the Docusign Community! Great to have you here.

To help us investigate the issue further. Could you please provide a screenshot of what you're seeing when attempting to sign the document?

Thank you, and we look forward to your response.

Best Regards,

Jenny | Docusign Community Moderator

R

RajeevChowdary

Author

Newcomer

hi @Jenny.Martin , Good day

Please check the errror messsage.

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