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unable to use the extra fields while signing the document

Forum|Forum|29 days ago
August 24, 2026
7 replies
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someone sends me an envelope to sign documents, and I am unable to use the checkbox, name, or other fields while signing, even though I was able to use those fields earlier, what could be causing this issue?

Best answer by RajeevChowdary

Hi @Jenny.Martin, Good Day

The existing document already contains digital signatures, and the user would like to add additional fields. However, Docusign restricts modifications to signed documents due to security locks and document integrity requirements. If the existing document is flattened and then uploaded again, Docusign allows new fields to be added.

Thank you.

J

Jenny.Martin

Community Moderator

Hello @RajeevChowdary,

Thanks for reaching out to the Docusign Community! Great to have you here.

To help us investigate the issue further. Could you please provide a screenshot of what you're seeing when attempting to sign the document?

Thank you, and we look forward to your response.

Best Regards,

Jenny | Docusign Community Moderator

R

RajeevChowdary

Author

Conversation Starter

hi @Jenny.Martin , Good day

Please check the errror messsage.

J

Jenny.Martin

Community Moderator

Hi @RajeevChowdary,

Thanks for your reply. Based on the screenshot provided, the envelope contains a digital signature, which limits the available field types.

DocuSign disables certain features in envelopes containing digital signatures to maintain the validity, integrity, and security of the digitally signed documents.

Please refer to the following article for more information:

Limitations and Common Issues for Digital Signatures
I Can't Add Fields to My Documents

If the fields were previously available, we recommend checking with the sender. If you were required to use additional field types, the document may need to be sent without a digital signature.

I hope this helps. Let me know if you have any questions.

Best Regards,

Jenny | Docusign Community Moderator

If this helped, hit "Best Answer" so others can find it too!

R

RajeevChowdary

Author

Conversation Starter

Hi @Jenny.Martin,

Thank you for the update.

Could you please let me know if there is any possibility of adding fields to the same document when it already contains the digital signatures.

Any guidance or recommended approach would be greatly appreciated.

Thank you for your assistance.

J

Jenny.Martin

Community Moderator

Hello @RajeevChowdary,

If the envelope includes a digital signature, recipients may be unable to add or edit fields. We recommend contacting the sender to request a new envelope if additional fields need to be added. You may also refer them to the article linked below for more information.

I Can't Add Fields to My Documents

Best Regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @RajeevChowdary,

I hope you’re doing well. I’m following up to see if the information shared above was helpful. If it added clarity or answered your question, marking it as Best Answer ✅ will highlight it for others in the community. If you still need more support, we’re here to help.

Best Regards,

Jenny | Docusign Community Moderator

R

RajeevChowdary

AuthorAnswer

Conversation Starter

Hi @Jenny.Martin, Good Day

The existing document already contains digital signatures, and the user would like to add additional fields. However, Docusign restricts modifications to signed documents due to security locks and document integrity requirements. If the existing document is flattened and then uploaded again, Docusign allows new fields to be added.

Thank you.

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