Payment of invoice when the administrator is no longer with the company and we do not know who the 2nd administrator is

Question

Account is suspended due to non-payment of invoice.  The Administrator is no longer here and DocuSign will not let me know who the second administrator is.  I’ve guessed multiple people, but all incorrect guesses.  I can pay the invoice, but DocuSign will not let me.  I have to find out who the second administrator is.  Seems like a flaw with the DocuSign account system.  People come and go all the time and someone may not think or have time to reassign their administrator rights before they leave.  Any suggestions?

Luke.Cervantes · Answer

Hi ​@Lynne.Boswell,Welcome to the Docusign Community! It’s great to have you here.I understand the situation with your account suspension and the administrative difficulties you are experiencing.To help us investigate your account further, please reply to me via Private Messagewith the following information:Docusign Account IDAccount NameAccount Email AddressOnce I have these details, I will look into your account status and follow up with you on the next steps.Best regards,Luke | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.