Go-live for a private app when my personal account is part of an organization

Question

Hey,I am developing an app that prefills all my data in a PDF and I want to send that PDF through my Docusign account to my customers to sign.I have the developer account and app in demo mode - all works fine.I am trying to get it to my live Docusign account, however it is a part of an organization - they pay for our company envelopes, so technically I’m probably not the admin (when I login I see the organization name under my name). So when I click “Select Go-Live account” from my demo account I am prompted to login and then I see this: Select Production AccountSelect an eligible production account to manage this integration key.Select an eligible production account to manage this integration key.You can't select this account because you aren't an administrator for it. Select a different account, or ask an administrator for this account to login. Learn more“CURRENT ORGANIZATION”, Inc - XXXXXXX So is there a way to finish this - the organisation is quite big and I doubt they will deal with this small request of ours. Its strange because back in the day I was using Zapier to create the same automation and I gave it access to the same Organization owned account and it was working fine - but maybe the Zapier app is different than the app I am currently developing?Or maybe I should make a public app like Zapier that my user will give access to?Any info would be appreciated.

Sai.Dandamudi · Answer

HelloThank you for providing the details. The message indicates that the production account is eligible, but your user does not currently have the administrator permissions required to manage the integration key.To proceed, please ask a Docusign production-account administrator to either:Sign in and complete the production-account selection on your behalf; orAdd you to the production account and grant you the required production-management permission, such as an admin in the Developer Console.Once this access is provided, you should be able to continue the Go-Live process. If your organization cannot grant this access, you may use another eligible paid production account that you control as the integration-key management account, subject to the applicable Go-Live requirements.Creating a public app is generally not a workaround. Public integrations are intended for multiple independent Docusign customers to authorize with their own accounts and require participation in the Docusign Partner Program. Your described use case is more consistent with a private custom integration.Zapier may have worked because it uses a separate production integration and OAuth authorization model; that does not automatically make your demo integration key available in production.After Go-Live, remember to configure your production OAuth settings, redirect URIs, secrets, and production API endpoints separately from the demo environment.For more information, please see the Docusign Go-Live guide.Please let us know if you need any further assistance.Kind regards,Sai

Select Production Account

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.