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9817 Topics
T
Newcomer
thaggeNewcomer
asked in Salesforce
Wrap text in table

Hello, when generating a document via DocuSign Gen, is there a way to improve word wrapping within a table? The content of the table is generated via TableRow repeat merge tags.ExampleSolutionsWrap as Application-  consultant Dynamic table to extend column width Else?

1995
N
Community Moderator
T
Newcomer
TripleDavidNewcomer
asked in eSignature
In Person Kiosk Signing

We rent apartments, and in each leasing office is an iPad that is in Kiosk mode. We are trying to create a process roughly as follows:Someone enters office and indicates that this form must be created Our employee utilizes pre-fill fields to enter some required data The employee hands the person an iPad to finish filling out the form and collect a signatureBecause the iPads are in Kiosk mode, we don’t have a good way for our employee to initiate the signing process. We had the thought of creating a PowerForm for this, but it seems that is not an allowable use case. What other options might we have for facilitating an in-person signing experience using an iPad in kiosk mode?

5809
A
Community Moderator
S
Newcomer
S.NelsonNewcomer
asked in eSignature
Completed Envelopes show as "Action Required"

I have sent multiple envelopes to one signer, and he has completed signing each envelope. On my end they show as complete. On his end they show “action required.” Is there a way to mark them as complete on his end? (Four envelopes, dated from November 2023 through April 2024)

1044
A
Community Moderator
M
Newcomer
MMERCNewcomer
asked in eSignature
Completed Docs sent to Sender in Email

Hello,The DocuSigns I send requires two signers for it to be completed.I cannot seem to figure out how to receive completed docs in attachment email once signatures from all parties are complete.I’ve tried different signing orders but still cannot find a solution.Any advice is appreciated!

2856
A
Community Moderator
I
Newcomer
ibrahim.khalilNewcomer
asked in eSignature
Envelope completion email to users who are not signers

DocuSign sends the final version of the signed document (envelope completion email) automatically send to all signing parties. Is it possible to automatically send the “envelope completion email“ to other users who are not either senders or recipients? Thanks,Ibrahim

1523
A
Community Moderator
C
Conversation Starter
clairemccloskeyConversation Starter
asked in eSignature
CADES digital signature

I have been advised by colleagues in Italy that they are required to use an e-Signature platform which is compliant with CADES standard signature type. I have found some information which mentions that CADES is a digital signature. I am still not clear however as to whether they can just AES or QES, dependant on the document requirements, or whether this is a completely different type of digital signature which is not supported by Docusign. Would anyone be able to advise on this? Many thanks, Claire

7432
A
Community Moderator
D
Newcomer
DjordanNewcomer
asked in eSignature
Issues with downloads

Hey out there, I am pretty new to DocuSign so maybe this is a easy question but when I sent multiple doc’s to be signed and get them back I hit download and it turns into a zipped file that once put into our shared file folder, when someone else tries to open the zip folder they cant open the files within. I hope this makes sense I’m trying to find a way to download all the doc’s without having to do 1 at a time.  Thanks everyone!

3352
A
Community Moderator
B
Newcomer
BGKNewcomer
asked in eSignature
Branding Email Resource file

Is there a way to send a different Email body for completed emails notification?Right now, docusign just picks the original email message and subject and appends some text for the completed email.With the resource file, I could update the subject for the completed email. But for the email body my requirement is to show a part of original email message, (like a substring). Is it possible to modify or access Data:emailblurb within resource file and just extract a part of it to show in the completed email.

6393
B
Newcomer
M
Conversation Starter
MichealConversation Starter
asked in eSignature
I didn't get the document

someone sent me a document with my email before i made my account now i made my account with that email but i didn't get the document. How do i fix this?

872
D
Valued Contributor
N
Newcomer
nicokiNewcomer
asked in CLM
Interface language

Hi, for some reason my Docusign interface was set in french since the beginning. How can I change it back to English?(I’m not referring to a specific document but the entire Docusign interface online) Thanks!

781
Michael.Rave
Docusign Employee
V
Newcomer
vaas070Newcomer
asked in Docusign Admin
Which plan is right for me

In my backend code  I am calling Docusign’s APIs to create envelope using template and then send it to customers for their signature. I am confused as to which plan to choose from below.eSignature eSignature real estate Developer APIShould I use Developer API ? if i choose eSignature can I not use docusigns APIs in my code? Your help would be appreciated.

1123
A
Community Moderator
C
Newcomer
CarleykNewcomer
asked in eSignature
Email change

I need to change my account email.  I no longer have access to the email on my docusign account.  When i try to change it, docusign sends a code to my old email address.

362
A
Community Moderator
I
Newcomer
Iyesha EllisNewcomer
asked in eSignature
Client locked out

If client locked their self out how do they regain access to complete the DS? Is times like they can try again after 30 minutes? Or do they need to reach out to someone

1692
A
Community Moderator
F
Newcomer
Fab PezousNewcomer
asked in Notary
apostille and legalization

Hi everyone, i am wondering our our e signature process could be connected with an apostille/legalization service? has anyone already done it ? thank you!  

2772
A
Community Moderator
L
Newcomer
lanicaumaliNewcomer
asked in eSignature
No Add or New option for Templates

Why am I not seeing any “new” or “add” template option on DocuSign?

504
A
Community Moderator
J
Newcomer
JhudsonNewcomer
asked in eSignature
Font of the signatures

Hi,Do you know the specific fonts face and size provided by DocuSign when we use typed signatures?

13984
A
Community Moderator
L
Newcomer
lovingjaiNewcomer
asked in eSignature
Control 2 signs out of 10 recipients

I have requirement to send email to 10 recipients and only require 2 Signature. When 2 recipients signed the document has to finish.

143
A
Community Moderator
B
Newcomer
BROUNNewcomer
asked in eSignature
Docusign/Notarization

I am trying to get a document signed and e-notarized, but cannot find any software options from Docusign to do so. Does Docusign have licensed notaries in the system ready to complete these tasks, or do I need to find my own notary and then add her/him to the standard signature process? 

542
A
Community Moderator
T
Newcomer
tmanningtxNewcomer
asked in eSignature
Login to NA2 no longer an option

I am a Docusign Admin at my company and used to get a prompt when I logged in for NA2 or NA3. Now it just takes me to NA3 and my user accounts are not listed there. I don’t know what changed or how to fix it.

2056
A
Community Moderator
S
Newcomer
sachinpowarNewcomer
asked in eSignature
PDF becomes blurred after creating an envelope and unnecessary docusign Header

I'm using the 30-day trial version of DocuSign Developer and encountering an issue where the PDF becomes blurred after creating an envelope and adding the DocuSign header to every page of the document. I don't want the DocuSign header in my document.DocuSign HeaderIs this the same for the paid version as well?

5272
A
Community Moderator
L
Newcomer
leen de broeNewcomer
asked in eSignature
signer doesnt see the signing box

I have sent an enveloppe where someone needs to sign, but the signer doesnt see the box where to sign. in my document it is there, but in his document it isnt.

502
A
Community Moderator
B
Newcomer
bob.cumbersNewcomer
asked in eSignature
Time Differences

I’ve noted differences in the time stamps recorded in the DS document different than the time zone of the signees who, are in different parts of the US.  Is there a technical paper /reference explaining the time stamping methodogy used by DS?

603
A
Community Moderator
R
Newcomer
rgossNewcomer
asked in eSignature
Is DocuSign sending down???

I’ve been trying to send a document out for signatures today and docusign is just spinning. Anyone else having issues? 

1925
C
Community Moderator
N
Newcomer
NickyNewcomer
asked in eSignature
Attachement Field

Hello Team, How do I add the Attachement field to my standard fields?

423
C
Community Moderator
R
Newcomer
Roe1759Newcomer
asked in eSignature
voiding a signed envelope

I sent an envelope with the wrong attachments. the receiver signed but should not have access to the attachments. i searched the community questions and there is no way to make this envelope disappear. i tried to delete sign it was signed but the receiver still has access to confidential information. does anyone have a way to resolve this? 

252
C
Community Moderator

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