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  • 12 Replies
1148 Topics
R
Newcomer
RobHolmesPAPlusNewcomer
asked in eSignature API
No e-Signing emails when using the .NET SDK with the Docusign e-Signature API

I am creating an integration with my App using the .NET SDK. My App is written in VB.NET, and I have installed the package “DocuSign.eSign.dll” V 8.3.0 (latest). I have downloaded the C# JWTConsole example and tried that - everything works great! - I get the emails, I can sign, I see the envelope in the dashboard, status is “sent” etc… all good. This example is also using the DocuSign.eSign.dll package.My main project is in VB.NET, so I convert (using the Telerik C# to VB converter) the C# code, and paste that in to my project… with a little bit of tweaking here and there I can get it all “working” - insomuch as I can run it, I get no errors, I can log in to the Docusign dashboard where I can see the envelope with a status of “sent”, I even get webhooks from DocuSign with status of “envelope_sent” and “client_sent” - but I get no Signer email - I have checked that the email address is correct. I can click RESEND on the dashboard, but I still get no email.What could I be doing wrong? -

181
Ivan.Dinkov
Docusign Employee
I
Newcomer
INEEDGOLIVENewcomer
asked in eSignature API
My app can not go live

I need to go live my app , my develope Integration Key is “8c174c81-7390-446b-a128-814fef95c028”，And it was declined wihout any reason.How can I get the reason?

251
A
Active Voice
F
Newcomer
Farid Dev TimteknoNewcomer
asked in General
Can't Access Developer account

So I have seen a few people that have the same issue. I have tried the best answer to open support. Now I get this reply But I still can’t access developer account. Clicking on the button just redirect me to maestro page. i have tried to login with my email, but I can’t. I tried to change my password but it said that I don’t have any account.What should I do from this? 

522
M
Community Moderator
K
Newcomer
kr1zNewcomer
asked in eSignature API
DocuSign JWT: "invalid_grant / issuer_not_found" error after successful consent

I'm trying to set up JWT Grant authentication in the DocuSign sandbox, but I'm constantly running into an invalid_grant / issuer_not_found error, even though I have successfully completed the consent process.My Configuration Environment: Development (account-d.docusign.com) Integration Key: 1b490ae4-97d1-4b5b-a4d4-cee9998fdf03 API Account ID: 73228f49-0509-4526-ac11-20a1025960e3 User ID (the user who granted consent): 80a3a400-b695-4fbf-9809-7cf4538d9419 Problem DescriptionMy server-side application (a Firebase Cloud Function on Node.js) is using the official docusign-esign library to call requestJWTUserToken. In response, I receive a 400 Bad Request error with the following body:{ "error": "invalid_grant", "error_description": "issuer_not_found"}What I've Already Tried Verified all IDs: I have repeatedly checked the Integration Key, API Account ID, and User ID against the details on the "Apps and Keys" page. They are correct. Verified the endpoint: My code is using account-d

512
R
Docusign Employee
leah.breen
Community Admin
leah.breenLeah Breen
published in General
FAQ: How to embed Docusign eSignature in your app (from our developer AMA)

Curious about creating a smooth, in-app signing experience with Docusign? We recently hosted an async Ask Me Anything (AMA) with ​@paige.rossi, Lead Developer Advocate at Docusign, where developers submitted their questions on embedding eSignature using the Docusign API.Below is a recap of the top questions and their answers.What’s the difference between embedded signing and embedded sending?Answer: These two terms sound similar but serve different purposes in your Docusign integration. Embedded signing lets signers complete documents within your app or website, instead of navigating away to check their email. It’s all about making the signing experience faster and smoother for your users. Embedded sending, on the other hand, is for the senders. It allows you to embed the Docusign sending experience into your own app or portal, so users can create and send envelopes without going to Docusign.com. Why does this matter?By embedding either (or both), you streamline the agreement workflo

430
leah.breen
Community Admin
G
Newcomer
ganesh.sthaNewcomer
asked in Maestro API
Jwt payload is an invalid JSON

Hi all,I’m using a JWT Grant flow in PHP (RS256).The token works perfectly against the sandbox endpoint:https://demo.docusign.net/restapi/v2.1/accounts But when I send the exact same JWT to the Maestro (developer) endpoint:https://api-d.docusign.com/v1/accounts DocuSign returns:“Jwt payload is an invalid JSON”Does anyone know why the payload is accepted in demo but rejected in Maestro/API-D?What’s different ?Thanks in advance for any help 🙏

482
G
Newcomer
S
Newcomer
Syrius.ClevelandNewcomer
asked in SDKs
Using the C# SDK - How can I get the comments on the envelopes?

I am using the C# SDK and the ListStatusChanges method to get multiple envelopes that we have open. The returned object Envelope class doesn’t appear to have a Comments property. It does have HasComments property but even this seems to be null on the returned object. I don’t see any options to include comments on the ListStatusChangesOptions class. The only Comments related API calls I see is to get the comment transcript as a PDF, however I really just want the comments themselves, not a PDF. It's worth noting, the API reference does show a Comments property on the Envelope object, but this does not exist in the C# SDK. Is there any way to get the comments using the C# SDK as objects, or is this just not possible at the moment?Envelope Class - Docusign CSharp Docs: DocuSign.eSign.Model.Envelope Class Reference

211
karan.kaushik
Docusign Employee
T
Newcomer
TdeveloperNewcomer
asked in eSignature API
Unable to create developer account

Hi,I've been trying to create a DocuSign developer account, but no matter which email I use, the registration process doesn't complete. I even tested the process with an existing email, expecting an error message indicating that the account already exists, but instead, the "Get Started" button stays in a submit state and nothing happens—no error message or confirmation.At this point, I'm unsure if the registration form is working correctly. I have attempted the process with five different emails and have also tried the following troubleshooting steps:Clearing cookies and cache Using a private/incognito window Trying a VPN Using a mobile device on a different networkDespite these efforts, the issue persists. Could someone please assist me in resolving this?Thank you.

172731
M
Community Moderator
C
New Voice
carlos.torres140New Voice
asked in eSignature API
When creating a envelope using C# SDK I dont get the docusign email to sign it. Why?

Well, when I create the envelope with status “sent”, usually I got the “create” envelope email, from DocuSign, but never the one to sign it. So I signed the document from the DocuSign page and then I got the “complete” email, but no the email that request the signature.Even from the DocuSign dashboard I select the envelope and hit the “resend” button and still not getting the email. I checked the the email address is correct. Is there a setting that I need to change?

572
R
Newcomer
Q
Newcomer
quochoang2906Newcomer
asked in eSignature API
Signing Groups on Docusign.eSign.dll

Hi all,I'm currently working on integrating DocuSign into my C# application. One of the features I’d like to implement is Signing Groups. While I can see that the DocuSign REST API does support Signing Groups (as referenced in the official documentation), it appears that the DocuSign.eSign.dll NuGet package does not expose equivalent functionality.Could someone confirm if this functionality is currently missing from the NuGet library, or if there’s an alternative way to access Signing Group features through the SDK that I might have overlooked?Thank you!

301
J
Docusign Employee
W
Newcomer
woodmanzeeNewcomer
asked in Salesforce/Apex Toolkit
Generate Document from Salesforce Flow and send as attachment via Email Template

I have Docusign integrated with Salesforce. Currently, I have a DocuGen Template created and I can click a Salesforce button to generate a document from an Opportunity, complete with various merge fields. I have a use case where I’d like to help automate workflows by having a Salesforce Flow (with Invocable Apex assistance, if necessary) take a given Opportunity, generate the ContentDocument, and then attach the ContentVersion as an email along with a Salesforce Email template and send it to a Contact. I can see how to generate a Docusign Envelope through Apex (really great documentation btw), but I don’t want an entire envelope. I just want to generate the doc itself, and send that raw doc attached to a templated email to the designated Contact for review. I cannot find any documentation about how to use the DocuGen features to use the Template and merge fields to generate the doc so that I can use it as an attachment. Any help is appreciated. Thanks!

571
M
Newcomer
M
Newcomer
Mak101Newcomer
asked in eSignature API
In Salesforce Apex, send an email with a DocuSign envelope and attached documents when a trigger runs

In my Salesforce org, I’ve installed the eSignature app. I’ve successfully configured and activated the app user, and I’ve also created an envelope. Now, I want to send a PDF file as an attachment to the client using that envelope. This should be done automatically through Apex, triggered after a specific action. The email should include the DocuSign envelope and attach related documents from the record. What I need to know is: how can I use Apex to send an email to the customer, using the existing envelope and attaching the related existing documents?Note:Is this possible to implement? Can it be done using only Apex, or with Flow, or both?

170
M
Newcomer
A
Newcomer
andersonmateusNewcomer
asked in Web Forms API
Webform - Invalid Session

Hi, if anyone could help with this, that would be awesome. I’m facing the following issue: I create an instance of the webform in the backend, then send the form URL and instance token to the frontend. If I clear the browser data and try to render the form using the form URL and instance token, it works. If I refresh the page without creating a new webform instance and try to re-render using the same URL and token, it also works. The problem starts when I create a new webform instance — for example, when the user changes some data — and then try to re-render it. In this case, the form tries to load, but it shows a “Something went wrong” message. When checking the network tab, the returned error is: “Session invalid.”it is only going to render again if i clear browser data. Has anyone faced this before?Do you have any idea what might be causing this or how I could fix it?  

472
B
Newcomer
A
Newcomer
ArunaKundaNewcomer
asked in General
embedded signing and embedded sending

What’s the difference between embedded signing and embedded sending?

201
K
Docusign Employee
T
Newcomer
THCNewcomer
asked in General
Unable to create developer account

Hi DocuSign Team,I'm trying to create a developer account, but the sign-up process doesn’t complete and no error message is shown.Steps I’ve already tried: Used different devices and browsers Switched to different networks Cleared browser cache and cookies Despite these attempts, I’m still unable to proceed. Could you please assist me with this issue? Thank you, 

436
M
Community Moderator
M
Newcomer
Mo36Newcomer
asked in eSignature API
Esign SDK pdf default values in result pdf

HiI'm using the PHP SDK for esigning, working all great, we have all kinda of different dynamic fields, checkboxes, radio fields, text fields, etc. working great, but now the client has asked us for the following:Whenever the client has signed the PDF and the signed the PDF is returned either by mail or the webhook, the PDF only contains the filled in values, so the checked checkboxes, selected radio boxes for example, leaving a white gap where the user made no choice. Is it possible to make DocuSign render all elements?How the signed pdf is now (user selected no):How we would like to have it:  

202
M
Newcomer
N
Newcomer
nova.zhaoNewcomer
asked in eSignature API
createSenderView

curl --location 'https://demo.docusign.net/restapi/v2.1/accounts/44a2f9ab-3470-4650-b2e6-ac8a4dfea066/envelopes/cf7b3774-9987-4833-a90f-2a66e0a1afbd/views/sender' \--header 'Authorization: Bearer eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiNjgxODVmZjEtNGU1MS00Y2U5LWFmMWMtNjg5ODEyMjAzMzE3In0.AQoAAAABAAUABwAAOgdG_s_dSAgAAKLLpwbQ3UgCAEz2CsEDomdHhcUDVEctjgkVAAEAAAAYAAIAAAAFAAAAHQAAAA0AJAAAADZhZTY0YTNkLTRiMjEtNGM1OC04MzU1LTA1ZGU0NTU4NzgzYiIAJAAAADZhZTY0YTNkLTRiMjEtNGM1OC04MzU1LTA1ZGU0NTU4NzgzYhIAAQAAAAYAAABqd3RfYnIjACQAAAA2YWU2NGEzZC00YjIxLTRjNTgtODM1NS0wNWRlNDU1ODc4M2I.DLenJSax1U2_6ASAm9tYR1GCqQTVj37eDJHhSURCMfNKZ2CYLWn-X-NKTVIaYF-xTA51tZtHiSXqiQI-t171Aqk6GnqEEW4oLChLFotkEBoJUvPj3UvUu_87-PDp1meJJmqzYUiOVeF2iHZijdFEWU0apBRbAujitSNyU4R7SEWAZO8i9xUq70lf0heo9qnGs1qWdlRqn5R-rady1ufdrJxlH2vKAoTsPSYCXnvImYWRZyKx5c_kndFUdBMF_JpMZsObhgDXbRH5pBT0hGgxhN1rsaJBY-RdTT_vrYCs4DVux8rduk5cnoZbGBzqK04b_IMncNXKpqqG5GFZFYoXKA' \--header 'Content-Type: application/json' \--data '{  "returnUrl": "https://pms.imi

311
S
Docusign Employee
V
Newcomer
VelariumNewcomer
asked in eSignature API
CheckboxGroup and RadioGroup fields show "X" instead of checkmark or filled circle in final signed PDF

I’m programmatically adding CheckboxGroup and RadioGroup fields to a 2-page PDF using the DocuSign REST API (SDK version 5.5.0). During signing, the signer can interact with the checkboxes and radio buttons without any issues.✅ During signing: Checkboxes can be selected Radio buttons can be chosen ❌ Issue after signing: In the final completed PDF, the selected fields show an "X" mark instead of the expected checkmark (✔) for checkboxes or filled circles for radio buttons. 🔧 Details: Using DocuSign eSignature API SDK Version: 5.5.0 Fields are added via CheckboxGroup and RadioGroup Environment: Developer Sandbox (demo.docusign.net)   ❓My question:How can I ensure that the final, signed PDF displays: ✔ checkmarks for selected checkboxes, and ● filled circles for selected radio buttons?

421
Hengfeng Ge
Frequent Contributor
leah.breen
Community Admin
leah.breenLeah Breen
published in General
Developer Ask Me Anything (AMA): Customizing the embedded signing & sending experience with Docusign APIs
Developer Ask Me Anything (AMA): Customizing the embedded signing & sending experience with Docusign APIs

👋 Hey developers! Have questions about embedding Docusign into your app? We’re giving you the chance to ask your questions async-style in this AMA thread, open now through July 31. When you comment with a question, you’ll be automatically entered into a sweepstakes to choose a $100 gift 🎁 Whether you’re getting started or looking to fine-tune your implementation, this is your opportunity to get answers directly from Paige Rossi, Lead Developer Advocate on the Docusign Developer Content team. 🔧 Topic for this AMA: Embedding Docusign eSignature into your appA clunky signing experience—like redirecting users to their inbox—can hurt completion rates.With embedded signing and sending, you can keep everything in-app and streamline the user experience. The right API implementation can boost completion rates and improve UX.If you’ve been wondering how to create a smooth, in-app signing experience, this AMA is for you.🧠 Ask Paige about: How to embed Docusign eSignature into your apps using

120714
Gabriel.Hollandsworth
Community Admin
S
Newcomer
ServiceAccountReactNewcomer
asked in General
Unable to Create DocuSign Developer Sandbox Account

Hello,I’m trying to create a DocuSign developer sandbox account, but I'm unable to complete the process. The browser seems to hang during the registration, and nothing progresses beyond a certain point.When I inspect the browser console, I see the following errors:_app-573f798ac9f1a077.js:1 Logger failed attempting to post telemetry data to server Error: Error sending data to Kazmon. Status = 0 at W.n.onerror (_app-573f798ac9f1a077.js:1:221602)   telemetry-s.docusign.net/api/v1/TelemetryWrapper:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT Could you please assist me in resolving this issue? 

523
H
Newcomer
M
Newcomer
mb12345Newcomer
asked in eSignature API
Get envelope expiration when created?

Using the Docusign eSignature API, I’m able to send envelopes w/o any issues. I am not setting the expiration date when sending the envelope, but do have a setting on my account with a value of 3 days. My question is, is there a way to get the value of the expiration date (or days that the expiration date is configured for) when the envelope is created, without an additional request being sent via the API to retrieve the envelope details or to get the value from my account?I’m trying to avoid bumping up against any rate limits.

201
M
Newcomer
P
Newcomer
propertyfeedsrmcloudonlineNewcomer
asked in Go-live
Error when selecting the client account for promoting the app to production.

Hi, Please help us with the below error in the screenshot. This happens when selecting the client account for promoting the app to production. 

213
M
Community Moderator
L
Newcomer
liquid-chaiNewcomer
asked in Embedded Signing
Permission policy violation for geolocation access when using Docusign JS

I’m getting the following permissions policy error when using DocuSign JS on my website. I’ve updated the page headers to set the correct Permissions Policy.{ key: 'Permissions-Policy', value: `geolocation=(self "https://apps-d.docusign.com")`} [Violation] Permissions policy violation: Geolocation access has been blocked because of a permissions policy applied to the current document. See https://goo.gl/EuHzyv for more details.(anonymous) @ signing_iframeless_mobile.backbone-app.js?cs=e7c9df7fb0be52f728b3:2ready @ signing_iframeless_mobile.6672.js?cs=cfe5a6fc98b421a49266:2(anonymous) @ signing_iframeless_mobile.backbone-app.js?cs=e7c9df7fb0be52f728b3:2(anonymous) @ signing_iframeless_mobile.backbone-app.js?cs=e7c9df7fb0be52f728b3:2(anonymous) @ signing_iframeless_mobile.js?cs=d822fccc2:2(anonymous) @ signing_iframeless_mobile.5132.js?cs=36825c07c67f2dd22f3b:2cu @ signing_iframeless_mobile.172.js?cs=539be489332502f5e410:2Ns @ signing_iframeless_mobile.172.js?cs=539

34439
G
Newcomer
S
Newcomer
Simp2026Newcomer
asked in Maestro API
Should I use Webform or Powerform for this use case?

I have a use case below. What do you advise in regards to the best workflow. Im particularly interested in when to use Webform and Powerform in this case.Use Case:I want the below to be the beginning of a Maestro workflow, automating a full contract lifecycle:David completes a form via a shared link and uploads three attachments within the completion. The form data auto-populates a contract template. The contract is then routed to John (internal user), who completes the remaining fields not included in the original form. David’s is able to see all the entries inputted by David, and ideally can edit them, and receives the attachments. Once John finishes the form, the fully completed contract triggers the generation of: An Executive Summary (static template) A Business Terms Summary (static template) One of four Contract Agreements (all dynamic templates with conditional content). As to which one is populated, this depends on which entity is indicated in the form. All generated docume

341
E
Docusign Employee
paige.rossi
Docusign Employee
paige.rossiDocusign Employee
posted in General
Trending Topics: Latest from our forums (July 2025)

Here are some of the latest popular questions that developers asked on Docusign Community in the month of July 2025. Thread: Is there a way to realign transformed PDF fields based on original PDF alignment?https://community.docusign.com/esignature-api-63/is-there-a-way-to-re-align-transformed-pdf-fields-based-on-original-pdf-alignment-24757Summary: The developer is using PDF form field transformation to convert PDF AcroForm fields into Docusign tabs. They’ve noticed that the text in these new tabs is always left-aligned, while some of the tabs on the original PDF were center-aligned. They want to know if it’s possible to realign these new tabs to match the alignment in the original document.Answer: Docusign eSignature always left-aligns all tabs and fields. Currently, there's no option to change their alignment to right or center, whether they were added manually or transformed. If you want to change where the text in a tab appears, you would need to reposition the tab itself. Thread:

220
paige.rossi
Docusign Employee

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