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Envelopes GetDocument responds COMBINEDDOWNLOAD_UNABLETOGENERATEPDF

  • April 30, 2024
  • 8 replies
  • 528 views
T
New Voice

I’m using the SDK C# and when sending a request Envelopes::GetDocument (link) to get the documents, this fails with error:

"errorCode":"COMBINEDDOWNLOAD_UNABLETOGENERATEPDF","message":"Unable to generate combined PDF. Please download the documents as an archive."

 

Odd thing is that we are not requesting combined documents. Asking for combined documents would need the specific keyword “combined”, but we don’t have it or use it. Could the error code be related to something else than combined documents? I have not found any information about this error code.

Best answer by Koll.Klienstuber

Tina, 

My name is Koll with the developer support team at DocuSign. From what I can tell you are running into a bug (IM-39704) which is currently being investigated by our engineering team at DocuSign.
A few potential workarounds might be to try and download the envelope in the normal web console, or try and use some of the parameters listed on that endpoint such as “combined” to see if that makes a difference. Ideally these workarounds wouldn’t be needed but since this is a bug, the results might vary until engineering fixes the underlying issue. 

D

8 replies

K
Docusign Employee
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Tina, 

My name is Koll with the developer support team at DocuSign. From what I can tell you are running into a bug (IM-39704) which is currently being investigated by our engineering team at DocuSign.
A few potential workarounds might be to try and download the envelope in the normal web console, or try and use some of the parameters listed on that endpoint such as “combined” to see if that makes a difference. Ideally these workarounds wouldn’t be needed but since this is a bug, the results might vary until engineering fixes the underlying issue. 

T
T
New Voice
  • TiinaKNew Voice
  • Author
  • New Voice
  • May 2, 2024

Thank you @KollK for the asnwer. Helps to know that this is a known issue.

I have some following questions:

  • Am I able to follow the bug status somewhere?
  • Are there any known preconditions for this issue to appear? Or any known steps to reproduce?

Thanks!

K
Docusign Employee
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We do have bug statuses you can view but it requires an open DocuSign case. The article below provides more information. 

https://support.docusign.com/s/articles/DocuSign-bug-status-definitions-for-product-issues?language=en_US

Since this is a bug still under investigation it doesn’t look like we have any specific preconditions or reproduction steps that are known. 

T
T
New Voice
  • TiinaKNew Voice
  • Author
  • New Voice
  • May 10, 2024

Hi @KollK - now the GetDocuments started to respond

"errorCode":"USER_AUTHENTICATION_FAILED","message":"One or both of Username and Password are invalid. Invalid access token"

even though all other API calls before GetDocument are passing OK (like Envelopes::listDocument returns succesfully) and also checks for token validity etc. are done before calling these methods.

What could be the cause?

T
New Voice
  • TiinaKNew Voice
  • Author
  • New Voice
  • May 15, 2024

I opened a separate question for the authentication failed.

P
New Voice
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  • PhDsNew Voice
  • New Voice
  • May 23, 2024

Hey, is there any update for the IM-39704 bug?

T
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D
Newcomer
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  • dansterenNewcomer
  • Newcomer
  • November 13, 2024

Just got this same error when calling get_document_with_http_info from the DocuSign ruby sdk. I was passing “combined” as the documentId and got back a 400 status code with the body:

{

  "errorCode": "COMBINEDDOWNLOAD_UNABLETOGENERATEPDF",

  "message":"Unable to generate combined PDF. Please download the documents as an archive."

}

I have logs of my request params and the response (body and headers) if it’s helpful for DocuSign to debug.

Would love an update for IM-39704.

D
Newcomer
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  • dansterenNewcomer
  • Newcomer
  • October 30, 2025

Still getting these errors in October 2025. As I’m re-reading through this thread it’s not clear to me if the bug is that this error code is returned at all, or that it’s returned when the documentId is something other than ”combined”. I am passing ”combined”, so it may be that I just need to handle this error code by a follow-up call passing “archive”. I was hoping however that the bug was that this error code was returned at all. That would save me from having to build out that second call and handling zip files.

​@Koll.Klienstuber can you clarify which piece is the bug (IM-39704), and do you have an update from the engineering team?

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