Consent Required problem after Go-Live

Forum|Forum|10 months ago
October 22, 2025
3 replies
148 views

Hello,

We setup a Docusign app on dev and followed all the steps mentioned in granting administrative consent for JWT Grant Flow. When we migrated our app to Prod, firstly, we don’t see the Organizations Tab that we see on Docusign dev and I get this error when I am trying to get an access token from Docusign.

error 400 while reaching https://account.docusign.com/oauth/token: {"error":"consent_required"}

I am not sure how to move forward from here because our setup works on Docusign Dev but doesn’t work after going live.

Michael.Rave

Docusign Employee

@karansiddannavar

Consent for development environment and production environment are two separated things. They do work the same, but given consent does not carry over from development to production. To fix this, you need to give consent again.

This Docusign Bloq article walks you through the different options and required steps to grant consent.

If you do not see the Organisations Tab in Production, you might have not licenses this product feature.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

K

karansiddannavar

Author

Newcomer

@Michael.Rave I think we might have an issue with improper licensing of the product feature on Production and would like to fix this. Can you please help me out with this?

Michael.Rave

Docusign Employee

@karansiddannavar

Unfortunately, I am unable to help you with that. Your Docusign Account Team would be able to do this and advise what needs to be done, e.g. update of edition or a specific add-on, which will enable organisations for your account.

To my understanding, this would be required for the Admin consent, while you could set up the individual consent right away, as it does not require the organisation feature, but would require every user to consent to the Docusign connection, which is probably something you want to avoid with the Admin consent for your application.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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